Customer Service Representative (met kennis scheepvaart)

Belgie Vacature; Diegem; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Belgie Vacature is seeking a dedicated order management professional to coordinate the entire order lifecycle in an international setting, ensuring accurate handling from request to delivery.

You will liaise with Sales, Supply Chain and Finance, prepare export documents, monitor timelines, report on order status, and drive improvements in processes to boost customer satisfaction. The role offers a diverse, cross-functional environment with room to grow in international business processes.

Qualifications

• Bachelor's degree or equivalent through experience.
• 1 to 3 years of experience in customer service, administration, or order management.
• Experience in an international environment is a strong asset.
• Experience in the shipping industry.
• Experience with shipping documents (Sea Waybill, Bill of Lading,...).
• Good knowledge of Microsoft Office applications (Excel, Teams, Power BI).
• Knowledge of Incoterms and international payment terms is considered an advantage.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Highly detail-oriented with a strong focus on quality and accuracy.
• Proactive and solution-oriented mindset.
• Customer-focused with excellent communication skills.
• Team player who thrives in an open and collaborative working environment.
• Able to work independently with a hands-on approach.
• Fluent in English, both written and spoken. Knowledge of Italian, Spanish, or any other additional language is a plus.

Responsabilités

• Coordinate and manage the complete order process from request to delivery.
• Process sales orders and quotations with a strong focus on accuracy.
• Liaise with internal departments regarding product availability, deliveries, and invoicing.
• Prepare and manage export documentation for international shipments.
• Handle returns and follow up on customer complaints.
• Keep customers informed about order status and deliveries through reporting tools.
• Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams.
• Prepare and distribute reports on order status, deliveries, and critical issues.
• Identify potential bottlenecks within processes and contribute to improvement initiatives.
• Participate in internal meetings and collaborate with various departments.

Connaissances

Customer service

Communication

Organization

Attention to detail

Multitasking

Problem solving

Teamwork

Formation

Bachelor's degree or equivalent

Outils

Power BI

Excel

Microsoft Office

Description du poste

Job Description

In this role, you will play a central part in processing and managing customer orders within an international environment. You will ensure smooth administrative handling while monitoring quality, timelines, and communication throughout the entire order lifecycle.

Key Responsibilities

• Coordinate and manage the complete order process from request to delivery
• Process sales orders and quotations with a strong focus on accuracy
• Liaise with internal departments regarding product availability, deliveries, and invoicing
• Prepare and manage export documentation for international shipments
• Handle returns and follow up on customer complaints
• Keep customers informed about order status and deliveries through reporting tools
• Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams
• Prepare and distribute reports on order status, deliveries, and critical issues
• Identify potential bottlenecks within processes and contribute to improvement initiatives
• Participate in internal meetings and collaborate with various departments

Company

The company is an international player in the chemical industry, focused on producing basic raw materials derived from oil and gas. These materials are used by other companies to manufacture products such as packaging, plastic components, industrial applications, and consumer goods.

Operating on a global scale, the organization combines manufacturing, logistics, and international trade within a highly integrated business model. The work environment is strongly process-driven, with a focus on quality, supply chain excellence, and customer satisfaction.

In addition, the company places a strong emphasis on innovation and sustainability, investing in more efficient production processes and the development of increasingly recyclable materials.

Requirements

• Bachelor's degree or equivalent through experience
• 1 to 3 years of experience in customer service, administration, or order management
• Experience in an international environment is a strong asset
• Experience in the shipping industry
• Experience with shipping documents (Sea Waybill, Bill of Lading,...)
• Good knowledge of Microsoft Office applications (Excel, Teams, Power BI)
• Knowledge of Incoterms and international payment terms is considered an advantage
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Highly detail-oriented with a strong focus on quality and accuracy
• Proactive and solution-oriented mindset
• Customer-focused with excellent communication skills
• Team player who thrives in an open and collaborative working environment
• Able to work independently with a hands-on approach
• Fluent in English, both written and spoken. Knowledge of Italian, Spanish, or any other additional language is a plus.

Offer

• Temporary assignment until the end of November/December 2026
• Diverse role with international customer interactions
• Dynamic work environment with extensive cross-functional collaboration
• Opportunity to further develop expertise in international business processes
• Direct impact on customer satisfaction and operational efficiency
• Room for initiative and continuous improvement
• Professional and supportive working environment
• Opportunities for further development within customer service and supply chain management