Customer Service Officer/Belgium

Modulaire Group; Beringen; Hybrid; EUR 26,000 - 34,000; Full time

Job summary

Modulaire Group in Belgium is seeking a Call Centre Agent/Customer Support to join our Beringen team in a hybrid role. You will be the first point of contact for customers, handling requests and complaints by phone and email while coordinating with Operations, Production, Logistics, Planning, Fleet and Finance teams.

The ideal candidate has 1–2 years in customer service, strong Dutch/French/English skills, MS Office proficiency, and a customer-focused mindset. ERP experience is a plus.

Qualifications

• 1–2 years of experience in customer service, call centre, administrative support, or operations coordination.
• Good command of Dutch, French, and English.
• Good knowledge of Microsoft Office applications.
• Experience with ERP systems is an advantage.

Responsibilities

• Handle customer requests and complaints via phone and email.
• Register, document, and follow up on intervention requests related to rental assets.
• Coordinate with Operations, Production, Logistics, Planning, Fleet, and Finance teams.
• Keep customers informed about intervention schedules, progress, and completion.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

Secondary education

Tools

Microsoft Office

ERP systems

Job description

Working model: Hybrid, 1 day working from home per week

Languages: Dutch, French, and English

Modulaire Group is a leading provider of modular accommodation and infrastructure solutions, delivering flexible spaces and services to customers across multiple markets.

About the role

We are looking for a Call Centre Agent/Customer Support to join our team in Beringen and act as the first point of contact for our customers, ensuring their requests and complaints are handled efficiently and professionally.

Key Responsibilities

• Handle customer requests and complaints via phone and email.
• Register, document, and follow up on intervention requests related to rental assets.
• Coordinate with Operations, Production, Logistics, Planning, Fleet, and Finance teams.
• Keep customers informed about intervention schedules, progress, and completion.
• Follow up on open requests and ensure proper documentation of completed interventions.
• Review service reports and support customer invoicing for chargeable interventions.
• Maintain accurate records and scale up urgent or unresolved issues when necessary.
• Contribute to improving customer service and operational processes.

Requirements

• Secondary education or higher.
• 1–2 years of experience in customer service, call centre, administrative support, or operations coordination.
• Good command of Dutch, French, and English.
• Good knowledge of Microsoft Office applications.
• Experience with ERP systems is an advantage.
• Strong communication, organizational, and problem-solving skills.
• A customer-focused mindset, attention to detail, and a strong sense of responsibility.

If you’re passionate about customer service and enjoy working in a collaborative environment, we’d love to hear from you!

Know someone who might be a great fit? Feel free to share this opportunity with your network.

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