Customer Service Assistant (m/f/d) Belgium

TRIO Lighting Group; Beveren; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Home office day per week

Home office allowance

Hospitability insurance funded by TRIO

Eco vouchers and additional benefits

Monthly internet allowance

Job summary

TRIO Lighting Group in Kruibeke, Belgium is seeking a Customer Service Assistant (m/f/d) to support inquiries, orders and complaints; prepare quotations; and assist sales activities. You will monitor delivery schedules and help ensure timely order fulfillment, including invoicing and accounts receivable tasks.

You will maintain customer master data, generate reports, and collaborate with Sales, Logistics and other departments.

Qualifications

• Successfully completed commercial training or a comparable qualification.
• Initial professional experience in Customer Service, Sales Support, or Order Management.
• Proficient in Excel and ERP systems.
• Fluent in Dutch, English and French (written and spoken).

Responsibilities

• Customer support and handling of inquiries, orders, and complaints.
• Preparation of quotations and support of sales activities.
• Monitoring delivery schedules and ensuring timely order fulfillment.
• Invoicing, dunning procedures, and accounts receivable management.
• Maintenance of customer master data and preparation of reports.
• Close collaboration with Sales, Logistics, and other cross-functional departments.

Skills

Customer service

ERP systems

Excel

Communication skills

Team player

Education

Commercial training or equivalent qualification

Tools

Microsoft Office

Job description

Customer Service Assistant (m/f/d)

Location: Kruibeke, Belgium.

What awaits you

• Customer support and handling of inquiries, orders, and complaints
• Preparation of quotations and support of sales activities
• Monitoring delivery schedules and ensuring timely order fulfillment
• Invoicing, dunning procedures, and accounts receivable management
• Maintenance of customer master data as well as preparation of reports and analyses
• Close collaboration with Sales, Logistics, and other cross-functional departments

Your Profile

• Successfully completed commercial training or a comparable qualification
• Initial professional experience in Customer Service, Sales Support, or Order Management
• Proficient in Microsoft Office applications, particularly Excel, as well as ERP systems
• Strong customer focus and excellent communication skills
• Structured, independent, and solution-oriented working style
• Fluent Dutch, English and French language skills, written and spoken
• Team player with a high level of service orientation and attention to detail

What you can look forward to

• Flexible working with one home office day per week
• Modern and inspiring office designed for collaboration and well-being
• Home office allowance to support an ergonomic and productive workspace at home
• Comprehensive supplementary hospitalization insurance, fully sponsored by TRIO
• Attractive employee perks, including eco vouchers and additional benefits
• Monthly internet allowance to support your hybrid working experience
• International team and diverse culture, offering the opportunity to work on challenging projects with colleagues from around the world