Customer Service Coordinator

Michael Page International (Belgium); Machelen; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

International environment

Onboarding and training program

Career development opportunities

Competitive salary and benefits

Job summary

Michael Page International (Belgium) is seeking a Customer Service Coordinator to act as the primary contact for customers and international partners worldwide. You will blend customer service excellence with operational coordination to ensure shipments are executed flawlessly from start to finish.

The role requires strong communication, multitasking, and problem-solving skills in an international setting, with onboarding and training provided to support growth and development.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong customer focus and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Be the main contact for customers via phone and email.
• Provide proactive updates throughout the shipment lifecycle.
• Build strong relationships with customers, internal teams, and international offices.
• Resolve queries regarding shipments, documentation, customs, transit times, and service options.
• Manage escalations and provide rapid, customer-focused solutions.
• Translate customer expectations into clear operational instructions.

Skills

Customer service

Problem solving

Multitasking

Communication

Education

Bachelor's degree

Tools

Excel

Outlook

Word

Job description

• High-impact role with real responsibility from day one.
• A challenging customer-facing role in an international workenvironment

About Our Client

Our client, a leading international service provider operating in highly time-sensitive and mission-critical environments, is looking for a Customer Service Coordinator to strengthen their global operations team.

Job Description

As a Customer Service Coordinator, you become the primary point of contact for customers and international partners worldwide. You will combine customer service excellence with operational coordination, ensuring every shipment is executed flawlessly from start to finish. This is an ideal opportunity for someone who enjoys working in an international setting, solving problems under pressure, and coordinating complex logistics operations.

Customer Service Excellence

• Act as the main contact person for customers via phone and email.
• Provide proactive updates throughout the shipment lifecycle.
• Build strong relationships with customers, internal teams, and international offices.
• Resolve customer queries regarding shipments, documentation, customs requirements, transit times, and service options.
• Manage escalations and ensure rapid, customer-focused solutions.
• Translate customer expectations into clear operational instructions.

Compliance & Documentation

• Verify shipping documentation and customs requirements.
• Ensure compliance with international transportation regulations.
• Follow detailed operational procedures and quality standards.
• Support the handling of specialized shipments requiring additional care and attention.

The Successful Applicant

• Bachelor's degree or equivalent experience.
• Recent graduates with a strong customer-oriented mindset are encouraged to apply.
• Strong customer focus and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Good knowledge of Microsoft Office (Excel, Outlook, Word).
• Professional level in Dutch, French and English

What's on Offer

• International and multicultural working environment.
• Extensive onboarding and training program.
• Opportunities for professional growth and career development.
• High-impact role with real responsibility from day one.
• Supportive and collaborative team culture.
• Competitive salary package and additional benefits.