Customer Experience & Operations Administrator

Michael Page International (Belgium); Anderlecht; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

International exposure

Modern Brussels office

Job summary

Michael Page International (Belgium) is seeking an organised administrator to join a fast-growing international organisation from Brussels. You will handle invoicing, admin records, and supply chain support across European markets, collaborating with Finance and Customer Care teams.

The role requires a bachelor’s degree, experience in admin or billing, and fluent Dutch and French, with good English. You will manage ERP/CRM data and support cross‑functional teams in a dynamic European workplace.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Experience in administrative, customer service, or commercial support.
• Invoicing or billing process experience is a strong advantage.
• Excellent organisation and attention to detail.
• Fluent in Dutch and French; good English.

Responsibilities

• Prepare, verify, and process invoices for European markets.
• Review work orders and service reports before invoicing.
• Collaborate with Finance to ensure accurate billing.
• Provide administrative support to Customer Experience teams and maintain records.

Skills

Dutch

French

English

Attention to detail

Customer-oriented

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

SAP

CRM systems

Job description

• Join a fast-growing international organisation
• Enjoy a varied role

About Our Client

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Job Description

Invoicing & Financial Administration

• Prepare, verify, and process invoices for customer service activities across European markets.
• Review work orders, service reports, and supporting documentation prior to invoicing.
• Follow up on missing, incomplete, or inaccurate information.
• Collaborate closely with Finance to ensure accurate and timely billing.

Administrative Support

• Maintain and update administrative records and documentation.
• Ensure data accuracy within ERP and CRM systems.
• Provide administrative support to Customer Experience and Customer Care teams.
• Prepare, monitor, and manage a variety of operational documents and reports.

Supply Chain & Warehouse Support

• Provide administrative back-up for spare parts order processing.
• Support logistics and warehouse administration activities.
• Assist with shipment documentation and transportation-related paperwork.
• Act as a flexible support resource during peak periods or colleague absences.

International Coordination

• Communicate regularly with customers and colleagues across Europe.
• Support cross-functional collaboration between various departments and countries.

The Successful Applicant

• Bachelor's degree or equivalent through experience.
• Previous experience in an administrative, customer service, or commercial support role.
• Experience with invoicing or billing processes is a strong advantage.
• Strong organisational skills with excellent attention to detail.
• Customer-oriented mindset and effective communication skills.
• Ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Flexible, proactive, and supportive team player.
• Capable of working independently while maintaining strong collaboration with colleagues.
• Good knowledge of Microsoft Office applications.
• Experience with ERP systems is an advantage; SAP knowledge is considered a plus.
• Fluent in Dutch and French
• Knowledge of German is highly desirable
• Good level of English

What's on Offer

• A diverse and challenging position within an international and expanding organisation.
• A high level of autonomy and responsibility.
• A modern working environment in the Brussels region.
• Daily collaboration with colleagues across multiple European countries.
• Opportunities for professional development and continuous learning.
• Competitive salary package complemented by attractive fringe benefits.
• The chance to contribute directly to customer satisfaction and operational excellence within a leading international business.