Customer Experience & Operations Administrator

Michael Page; Anderlecht; On-site; EUR 32,000 - 50,000; Full time

Job summary

Michael Page is seeking a highly organised Customer Experience Operations Administrator to support the smooth running of its European operations from Brussels. This role acts as an administrative link between Customer Care, Finance, Supply Chain, and Warehouse teams in a dynamic international environment.

The position covers invoicing and financial administration, general administrative support, and coordination across Europe, including cross-functional collaboration and data management in

Responsibilities

• Prepare, verify, and process invoices for customer service activities across European markets.
• Review work orders, service reports, and supporting documentation prior to invoicing.
• Follow up on missing, incomplete, or inaccurate information.
• Collaborate closely with Finance to ensure accurate and timely billing.
• Maintain and update administrative records and documentation.
• Ensure data accuracy within ERP and CRM systems.
• Provide administrative support to Customer Experience and Customer Care teams.
• Prepare, monitor, and manage a variety of operational documents and reports.
• Provide administrative back-up for spare parts order processing; assist with shipment documentation.

Job description

Our client is looking for a highly organised Customer Experience Operations Administrator to support the smooth running of its European operations. Acting as a key administrative link between Customer Care, Finance, Supply Chain, and Warehouse teams, this role offers a broad scope of responsibilities in a dynamic international environment.

Client Details

Our client is an international organisation operating within a highly regulated and innovative industry. From its European hub in Brussels, the company supports customers across multiple European markets, delivering high-quality solutions and services while maintaining a strong focus on customer satisfaction, collaboration, and operational excellence.

Description

Invoicing & Financial Administration

• Prepare, verify, and process invoices for customer service activities across European markets.
• Review work orders, service reports, and supporting documentation prior to invoicing.
• Follow up on missing, incomplete, or inaccurate information.
• Collaborate closely with Finance to ensure accurate and timely billing.

Administrative Support

• Maintain and update administrative records and documentation.
• Ensure data accuracy within ERP and CRM systems.
• Provide administrative support to Customer Experience and Customer Care teams.
• Prepare, monitor, and manage a variety of operational documents and reports.

Supply Chain & Warehouse Support

• Provide administrative back-up for spare parts order processing.
• Support logistics and warehouse administration activities.
• Assist with shipment documentation and transportation-related paperwork.
• Act as a flexible support resource during peak periods or colleague absences.

International Coordination

• Communicate regularly with customers and colleagues across Europe.
• Support cross-functional collaboration between various departments and countries.