Customer Service and Project Coordinator

Michael Page (Belgium); Deinze; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Meal vouchers

Insurance coverage

Pension plan

Onboarding & training

International environment

Job summary

Michael Page International (Belgium) is assisting a globally recognised industrial manufacturer in Gent to hire a Project Coordinator who links Customer Care and Engineering. You will coordinate projects, act as a key cross-functional contact, and manage quotations and orders to ensure timely execution.

Fluent English is required; additional languages are a plus. You will collaborate with Supply Chain, support customers, and contribute to improvement initiatives, with occasional travel.

Qualifications

• Bachelor's degree or equivalent experience in customer service/operations.
• Strong Excel skills and MS Office proficiency.
• Experience with ERP systems is an advantage.

Responsibilities

• Coordinate projects with Customer Care, Project Coordination and Engineering teams.
• Act as a key cross-functional contact to ensure seamless project execution.
• Manage quotations and order-related activities throughout the project lifecycle.
• Monitor material availability and expedite orders when required.
• Collaborate with Supply Chain to ensure timely product delivery.
• Provide excellent customer service by following processes and best practices.

Skills

English fluency

Customer focus

Stakeholder mgmt

Multitasking

Education

Bachelor's degree or equivalent

Tools

Excel

ERP systems

Job description

• Join an international market leader with a strong reputation for innovation
• Take on a highly visible role connecting Customer Care & Project Coordination

About Our Client

Our client is a globally recognised industrial manufacturer with a long-standing history of innovation and excellence. Serving customers across a wide range of sectors worldwide, the company is known for its high-quality engineered solutions, strong customer focus and commitment to continuous improvement.
The organisation combines the stability of an international group with a collaborative and people-oriented culture. Employees are encouraged to grow professionally while working in a dynamic and multicultural environment.

Job Description

• Coordinate projects in collaboration with Customer Care, Project Coordination and Engineering teams.
• Act as a key point of contact between internal departments to ensure seamless project execution.
• Manage quotation and order-related activities throughout the project lifecycle.
• Monitor material availability and proactively expedite orders when required.
• Collaborate closely with Supply Chain teams to guarantee timely delivery of products.
• Ensure excellent customer service by adhering to established processes and best practices.
• Support customers by analysing requests, questions and operational challenges.
• Assist in customer care improvement initiatives and training-related projects.
• Contribute to operational projects and provide support to management when needed.

The Successful Applicant

• Bachelor's degree or equivalent experience in customer service, project coordination or operations.
• Strong knowledge of Microsoft Office applications, particularly Excel.
• Experience working with ERP systems is considered an advantage.
• Customer-focused with excellent organisational and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Comfortable working cross-functionally in an international environment.
• Fluent in English; additional languages are a strong asset.
• Flexible mindset and willingness to occasionally travel.

What's on Offer

• Competitive salary package complemented by attractive fringe benefits.
• Meal vouchers and comprehensive insurance coverage.
• Pension plan and additional employee benefits.
• Extensive onboarding, training and development opportunities.
• Clear career growth prospects within an international organisation.
• Positive team culture with regular team-building and social activities.
• Opportunity to collaborate with colleagues and stakeholders across the globe.
• Dynamic environment where innovation, teamwork and personal development are highly valued.