Customer Service & Customs Coordinator | West-Flanders Area

Michael Page; West-Vlaanderen; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Net allowances

Group hospitalisation & disability ins

Commuting compensation

Résumé du poste

Michael Page Belgium is seeking a Customer Service & Customs Coordinator for a long-established industrial manufacturer with sites in Belgium. You will own the complete order-to-cash process for an international B2B portfolio and manage customs documentation and trade compliance.

You will act as the primary contact for customers, build strong relationships, and collaborate with planning, logistics, production, and sales to ensure timely delivery, accurate invoicing, and continuous improvement

Qualifications

• At least 3 years in customer service, order management or logistics coordination in an international B2B setting.
• Experience with ERP systems; SAP is a strong asset.
• Knowledge of customs processes and international trade compliance.
• Fluency in Dutch and English; knowledge of French or German is a plus.

Responsabilités

• Own the order-to-cash process for an international B2B portfolio.
• Manage customs documentation and trade compliance for imports/exports.
• Be the primary contact for customers from order to delivery and invoicing.
• Handle inquiries, orders, delivery follow-up and issue resolution.
• Coordinate with planning, logistics, production and sales.
• Work with freight forwarders and customs brokers to ensure compliant cross-border shipments.
• Contribute to continuous improvement and digital transformation projects.

Connaissances

Customer service

Relationship building

Organizational skills

Problem solving

Multitasking

Outils

SAP ERP

Description du poste

• Take ownership of all customs and trade compliance activities
• Act as the primary point of contact for customers

About Our Client

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions.

Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model.

The company is located in the North of the province of West Flanders.

Job Description

The Customer Service & Customs Coordinator will:

• Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
• Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
• Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
• Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
• Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
• Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
• Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

The Successful Applicant

The Customer Service & Customs Coordinator we are looking for has:

• At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
• A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
• Experience working with ERP systems (SAP is a strong asset).
• Knowledge of customs processes and international trade compliance requirements.
• Strong organisational and problem‑solving skills, with the ability to manage multiple priorities.
• Fluency in Dutch and English; French and/or German are considered an advantage.
• The flexibility and adaptability to thrive in a changing environment and support process improvements.

What's on Offer

The selected Customer Service & Customs Coordinator can expect a:

• Strong gross salary in line with experience & skills.
• Benefits including meal vouchers, net allowances, group-hospital-disability insurances.
• Generous vacation package: +45 days.
• Commuting compensation.