Customer Service Agent

Ideal Standard; West-Vlaanderen; On-site; EUR 28,000 - 36,000; Full time

Job summary

Ideal Standard in Belgium seeks a Customer Service Agent to handle orders for an international customer base from its Roeselare site. You will provide information, resolve issues, take orders, and manage complaints with Dutch, French and English fluency.

You will ensure timely order follow-up, develop product knowledge, and coordinate returns and credit notes with central accounting. A Bachelor’s degree and 1–2 years’ service experience are preferred.

Qualifications

• Bachelor degree.
• 1-2 years of experience in a customer service area is preferable.
• Commercial insight, excellent knowledge of Dutch, French & English (written and spoken), good computing skills, organizational talent, team player but able to work independently, stress resilient.

Responsibilities

• Responsible for the order handling for a group of customers within an international environment.
• Telephone or e-mail contact with customers: providing information, solving problems, receiving orders, handling complaints.
• Ensures timely and accurate order follow up and customer service.
• Develops a high level of product knowledge.
• Follows up credit notes, invoices, in cooperation with central accounting.
• Responsible for customer product returns, including administration.

Skills

Dutch language

French language

English language

Communication skills

Organizational skills

Education

Bachelor's degree

Tools

Computing skills

Job description

## Customer Service AgentSolliciteren: Roeselare: Fulltime: Vandaag geplaatst: JR\\_9664# **Shape & Create - And make it happen!**## ## The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.## Want to become part of us? #shapeandcreate**This function is the link between the customer and the internal and****external sales organization. It is the d****irect contact point for all questions from customers, ensures order and delivery follow up, solves customer requests, handles general sales administration, returns, credit notes, ...**Tasks:* Responsible for the order handling for a group of customers within an international environment.* Telephone or e-mail contact with customers: providing information, solving problems, receiving orders, handling complaints, ...* Ensures timely and accurate order follow up and customer service.* Develops a high level of product knowledge.* Follows up credit notes, invoices, in co-operation with central accounting.* Responsible for customer product returns, including administration.Requirements:Bachelor degree.1-2 years of experience in a customer service area is preferable.Commercial insight, excellent knowledge of the Dutch, French & English language (written and spoken), good computing skills, organizational talent, team player but able to work independently, stress resilient.