Customer Project Manager

Datwyler; Alken; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work options

Continuous learning opportunities

Working with cutting-edge technologies

Collaborative team environment

Job summary

Datwyler is seeking an experienced Customer Project Manager to drive customer development projects from concept through delivery. You will ensure on-time, on-budget results while collaborating with cross-functional teams to meet regulatory and customer requirements.

Ideal candidates have 5+ years in project management, experience in product development, and proficiency in MS Office. English fluency is required, Dutch a plus, with willingness to travel as needed.

Qualifications

• Five+ years of experience in project management.
• Experience in product development processes (design, prototyping, testing, manufacturing).
• PMP certification is a plus.
• Experience leading cross-functional project teams in a matrix organization.
• Fluent English; Dutch is a plus.
• Knowledge of regulatory standards in pharma/medical devices and GMP environments is advantageous.
• Experience with risk management, project governance, and stage-gate processes is advantageous.
• Strong stakeholder management, influencing and conflict resolution skills.
• Ability to read and interpret technical product drawings.
• Proficient in MS Office and company-specific software.
• Willingness to travel as needed.

Responsibilities

• Define project vision, objectives, and success criteria aligned with customer goals.
• Develop and maintain a comprehensive project plan with timelines, milestones, and resources.
• Engage customers and stakeholders to ensure alignment and transparent communication.
• Translate requirements into actionable deliverables and ensure regulatory compliance.
• Identify risks and implement mitigation strategies for on-time, on-budget delivery.
• Lead cross-functional teams to foster collaboration and issue resolution.
• Maintain project documentation and progress reporting per standards.
• Coordinate project governance activities and milestone reviews.
• Oversee product industrialization and transfer to manufacturing.

Skills

Project management

Cross-functional leadership

Stakeholder management

Fluent English

Dutch language

Risk management

Project governance

Stage-gate development

Reading technical drawings

MS Office

Education

PMP certification

Tools

MS Office

Job description

Customer Project Manager

We are looking for an experienced and motivated Project Manager to lead customer development projects from concept to delivery. In this role, you will ensure that products are developed on time, meet customer and regulatory requirements, and are the result of strong collaboration across cross‑functional teams.

Key Responsibilities

• Define a clear project vision, objectives, and success criteria, aligned with customer and business goals.
• Develop and maintain a comprehensive project plan with defined timelines, milestones, deliverables, resource requirements, and key dependencies.
• Engage customers and stakeholders to ensure expectations are aligned and communication remains transparent throughout the project lifecycle.
• Translate customer requirements into actionable project deliverables and ensure full compliance with regulations and quality requirements.
• Proactively identify risks and implement mitigation strategies to ensure successful project outcomes, escalating critical issues and decisions when required.
• Lead and motivate cross‑functional teams, fostering collaboration, accountability, and continuous improvement, while driving issue resolution and stakeholder alignment.
• Maintain accurate project documentation and progress reporting, following internal and regulatory standards.
• Monitor performance and drive on‑time, on‑budget delivery while promoting a positive, results‑oriented culture.
• Lead project governance activities, including project reviews, milestone assessments, stage‑gate readiness reviews, and management reporting.
• Coordinate product industrialization and production readiness activities to ensure successful transfer from development into commercial manufacturing.
• Manage project‑related product, process, supplier, and customer‑driven changes, ensuring appropriate impact assessment, documentation, and approvals.

What We’re Looking For

• A minimum of five years' experience in Project management.
• Experience in product development processes (design, prototyping, testing, and manufacturing).
• Strong knowledge of project management principles; PMP certification is a plus.
• Experience leading cross‑functional project teams in a matrix organization.
• Fluent communication skills in English – Dutch is a plus.
• Knowledge of regulatory standards and requirements in the pharmaceutical and/or medical device industries and GMP‑regulated environments is considered a strong advantage.
• Experience with risk management, project governance, and stage‑gate development processes is an advantage.
• Strong stakeholder management, influencing, and conflict resolution skills.
• Practical ability to read and interpret technical product drawings.
• Proficient in MS Office and company‑specific software.
• Willingness to travel as needed.

What We Offer

• Attractive compensation package that rewards your expertise and impact.
• Flexible working arrangements with hybrid options to support a healthy work‑life balance.
• Continuous learning and development opportunities to help you grow your skills and advance your career.
• The chance to work with cutting‑edge technologies across exciting, fast‑evolving industries.
• A collaborative, high‑performing team environment where your ideas and contributions truly make a difference.

Ready to join us? Click Apply

Datwyler is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.