Customer Project Manager

Datwyler Group; Alken; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Company car + fuel card/charging pass

Meal vouchers (€10/worked day)

Mobile phone + subscription

Hospitalization insurance

Pension scheme

Bike lease

Job summary

Datwyler Group is seeking an experienced Customer Project Manager to lead customer development projects from concept to delivery. You will ensure products meet customer requirements, regulatory standards, and are developed through strong cross-functional collaboration.

In this role you will define project visions, maintain plans, engage stakeholders, and drive on-time, on-budget delivery across matrix teams in a hybrid setup. A Master’s degree and 5+ years of PM experience are expected.

Qualifications

• Master's degree in Engineering or Life Sciences.
• Minimum 5 years' experience in Project management.
• Experience in product development processes (design, prototyping, testing, manufacturing).
• PMP certification is a plus.
• Experience leading cross-functional project teams in a matrix organization.
• Fluent communication in English; Dutch is a plus.
• Knowledge of regulatory standards (pharma/medical device) and GMP.
• Experience with risk management, project governance, and stage-gate development.
• Strong stakeholder management, influencing, and conflict resolution skills.
• Ability to read and interpret technical product drawings.
• Proficiency in MS Office and company-specific software.
• Willingness to travel.

Responsibilities

• Define a clear project vision with objectives, timelines, milestones and dependencies.
• Develop and maintain comprehensive project plans and deliverables.
• Engage customers and stakeholders with transparent communication.
• Translate requirements into actionable deliverables meeting regulatory and quality standards.
• Identify risks and implement mitigation strategies; escalate critical issues.
• Lead cross-functional teams and foster collaboration with accountability.
• Maintain project documentation and progress reporting per standards.
• Monitor performance to ensure on-time and on-budget delivery.
• Lead project governance activities and stage-gate reviews.
• Coordinate product industrialization and readiness for manufacturing.
• Manage project-related changes with impact assessment and approvals.

Skills

Project management

Cross-functional leadership

English (fluent)

Dutch (nice to have)

Regulatory & GMP knowledge

Risk management

Stage-gate governance

Stakeholder management

Reading technical drawings

MS Office

Willingness to travel

Education

Master degree in Engineering or Life Sciences

Tools

MS Office

Job description

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Customer Project Manager

We are looking for an experienced and motivated Project Manager to lead customer development projects from concept to delivery. In this role, you will ensure that products are developed on time, meet customer and regulatory requirements, and are the result of strong collaboration across cross-functional teams.

Key Responsibilities

• Define a clear project vision, objectives, and success criteria, aligned with customer and business goals.
• Develop and maintain a comprehensive project plan with defined timelines, milestones, deliverables, resource requirements, and key dependencies
• Engage customers and stakeholders to ensure expectations are aligned and communication remains transparent throughout the project lifecycle.
• Translate customer requirements into actionable project deliverables and ensure full compliance with regulations and quality requirements.
• Proactively identify risks and implement mitigation strategies to ensure successful project outcomes, escalating critical issues and decisions when required.
• Lead and motivate cross-functional teams, fostering collaboration, accountability, and continuous improvement, while driving issue resolution and stakeholder alignment
• Maintain accurate project documentation and progress reporting, following internal and regulatory standards.
• Monitor performance and drive on-time, on-budget delivery while promoting a positive, results-oriented culture.
• Lead project governance activities, including project reviews, milestone assessments, stage-gate readiness reviews, and management reporting.
• Coordinate product industrialization and production readiness activities to ensure successful transfer from development into commercial manufacturing.
• Manage project-related product, process, supplier, and customer-driven changes, ensuring appropriate impact assessment, documentation, and approvals.

What We’re Looking For

• A Master degree in Engineering or Life Sciences.
• A minimum of 5 years' experience in Project management.
• Experience in product development processes (design, prototyping, testing, and manufacturing).
• Strong knowledge of project management principles, PMP certification is a plus.
• Experience in leading cross-functional project teams in a matrix organization.
• Fluent communication skills, verbal and written in English – Dutch is a plus.
• Knowledge of regulatory standards and requirements in the pharmaceutical and/or medical device industries and GMP-regulated environments is considered a strong advantage.
• Experience with risk management, project governance, and stage-gate development processes is an advantage.
• Strong stakeholder management, influencing, and conflict resolution skills.
• Practical ability to read and interpret technical product drawings.
• Proficient in MS Office and company specific software.
• Willingness to travel as needed.

What We Offer

• Attractive compensation package that rewards your expertise and impact. Next to your salary, following benefits are included: company car + fuel card/charging pass, meal vouchers (€10/worked day), mobile phone + subscription, hospitalization insurance, pension scheme, option for bike lease.
• Flexible working arrangements with hybrid options to support a healthy work-life balance.
• Continuous learning and development opportunities to help you grow your skills and advance your career.
• The chance to work with cutting-edge technologies across exciting, fast-evolving industries.
• A collaborative, high-performing team environment where your ideas and contributions truly make a difference.

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com