Customer Experience Specialist — Fashion E‑Commerce

Bleckmann; Evergem; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Meal vouchers (€9/day)

Hospitalization insurance

Attractive vacation package

Job summary

Bleckmann in Belgium is seeking a Customer Service Associate to be the first point of contact for our fashion and lifestyle clients. You manage one or more accounts and ensure smooth handling of questions, files and administrative tasks.

You will serve as a strong link between customers and the operations team. With your analytical insight and communication skills you monitor performance, track forecasts and adjust where needed.

Qualifications

• Experience in a customer service role.
• Good knowledge of Excel.
• Fluent in Dutch and English.
• Strong administrative and organizational skills.
• Minimum secondary education diploma.

Responsibilities

• Daily contact with our customers via email and phone.
• Handle and follow up on customer inquiries, complaints and files.
• Act as a strong liaison between customers and operational teams.
• Monitor and analyze forecasts and volumes.
• Monitor operational performance and KPIs.
• Proactively think along with our customers and provide solution-oriented advice.
• Ensure correct administrative handling of customer data.
• Prepare reports and analyze data.
• Actively contribute to process improvements.

Skills

Customer service orientation

Analytical thinking

Communication skills

Dutch and English proficiency

Education

Secondary education diploma (administration/economics/office)

Tools

Excel

Job description

Bleckmann in Belgium is seeking a Customer Service Associate to be the first point of contact for our fashion and lifestyle clients. You manage one or more accounts and ensure smooth handling of questions, files and administrative tasks.

You will serve as a strong link between customers and the operations team. With your analytical insight and communication skills you monitor performance, track forecasts and adjust where needed.