Customer Care Representative

Michael Page International (Belgium); Halle; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Public transport & car access

Friendly, collaborative environment

Long-term growth opportunities

Autonomy with customer interaction

Résumé du poste

Michael Page International (Belgium) is seeking a Customer Care Representative to be the primary contact for customers, ensuring an excellent experience through the order and after-sales process. You will work in a collaborative environment with internal teams to maintain high customer satisfaction.

The role requires fluent Dutch and strong French, with English considered a plus. You will handle inquiries, manage returns from A to Z, and support events and workshops while fostering strong

Qualifications

• Fluent in Dutch with a strong knowledge of French; English a plus.
• Enjoys customer interaction and communicates professionally and confidently.
• Strong organizational and time-management skills.
• Proactive mindset and a team player.
• Good working knowledge of Word and Excel; Google Workspace is a plus.

Responsabilités

• Handle incoming customer inquiries regarding orders, deliveries, returns and after-sales support.
• Coordinate product returns from A to Z, including verification and credit processing.
• Assist in organizing products for events, workshops and exhibitions.
• Ensure timely follow-up of customer requests and maintain relations.
• Coordinate after-sales service activities for repairable products, incl. shipment and follow-up.
• Collaborate with colleagues across departments to ensure smooth operations.

Connaissances

Dutch

French

English (bonus)

Outils

Microsoft Office Word

Excel

Google Workspace

Description du poste

• A friendly, supportive, and collaborative working environment
• Diverse role with autonomy and regular interaction with customers and colleagues

About Our Client

Our client is a well-established and growing international company active in the healthcare sector. They are looking for a customer-oriented and proactive Customer Care Representative to join their dynamic team.

Job Description

In this role, you will be the primary point of contact for customers, ensuring an excellent customer experience throughout the entire order and after-sales process. You will play a key role in maintaining customer satisfaction while working closely with internal teams in a collaborative and supportive environment.

Your Responsibilities

As a Customer Care Representative, you will:

• Handle incoming customer inquiries regarding orders, deliveries, product returns, and after-sales support.
• Coordinate and manage product returns from A to Z, including collection requests, product verification, credit processing, and warehouse follow-up.
• Support the organization and management of products used during events, workshops, and exhibitions.
• Ensure efficient follow-up of customer requests and maintain strong customer relationships.
• Coordinate after-sales service activities for products requiring repair, including shipment, follow-up, and return to customers.
• Work closely with colleagues across different departments to ensure smooth customer operations.

The Successful Applicant

We are looking for someone who:

• Is fluent in Dutch with a strong knowledge of French. English is considered a plus.
• Enjoys customer interaction and communicates professionally and confidently.
• Has strong organizational and time-management skills.
• Demonstrates a proactive mindset and enjoys working as part of a team.
• Is flexible, hands-on, and willing to support colleagues when needed.
• Has a good working knowledge of Microsoft Office (especially Word and Excel).
• Knowledge of Google Workspace (Gmail, Drive, Calendar) is an asset.
• Holds a valid category B driving license.

What's on Offer

What's in It for You?

• Competitive salary package
• Easy accessibility by both public transport and car
• A friendly, supportive, and collaborative working environment
• Stable company with long-term growth opportunities
• Diverse role with autonomy and regular interaction with customers and colleagues