Crewing and Dispatch Assistant

JobKitchen; Brussel Hoofdstad; On-site; EUR 28,000 - 38,000; Full time

Job summary

JobKitchen in Brussels is seeking a full-time Crewing and Dispatch Assistant to join the Crewing and Dispatch Department. The role includes front desk tasks (check-in/check-out), updating the crew list, and monitoring train delays.

You will be responsible for crew allocation, dispatch, and maintaining essential databases and systems. Ideal candidates are fluent in English and Dutch or French, with strong computer skills (Word, Excel, Access) and a calm, organized approach to working under

Qualifications

• Fluency in English and Dutch or French.
• Strong computer literacy and ability to work with numbers.

Responsibilities

• Front desk shift work.
• Crew allocation.
• Update of computer systems.
• Dispatch of crews.
• Control of on-board equipment.
• Forecast passenger figures and place orders with the CAV for all food, drink and equipment requirements.
• Maintain a database of passenger figures for forecasting purposes, stock movements, top up orders and special meal requests.
• Study reports of the previous day’s journey, and feedback relevant information to crews as required.
• Prepare information for the following day’s crews on loading and any special events.

Skills

Fluency in English

Dutch or French

Computer literacy

Numerical skills

Highly organized

Flexibility

Education

High school diploma or equivalent

Tools

Word

Excel

Access

Job description

Who we are

Hospitality is a universal language: it’s about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.

For more than 25 years we’ve been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries,

our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first. Small but perfectly formed, we’re here to fuel our team’s passion for hospitality, bringing a local feel to an international industry.

Key Areas Of Responsibility

A full-time Crewing and Dispatch Assistant position is available in the Crewing and Dispatch Department in Brussels. The successful candidate to be trained on basic front desk (check in and checkout, updating of the crew list, monitoring train delays…).

• Front desk shift work
• Crew allocation
• Update of computer systems
• Dispatch of crews
• Control of on-board equipment
• Forecast passenger figures and place orders with the CAV for all food, drink and equipment requirements.
• Maintain a database of passenger figures for forecasting purposes, stock movements, top up orders and special meal requests.
• Study reports of the previous day’s journey, and feedback relevant information to crews as required.
• Prepare information for the following day’s crews on loading and any special events.

Financial Aspects Of The Job

• Count and keep inventory of oyster cards
• Count and keep inventory of the cash floats
• Count and register under crewed trains, volunteers, etc.

Other Specifications

• Fluency in English and Dutch or French
• Computer literacy and ability to work efficiently with numbers (Word, Excel, Access)
• Ability to maintain self-control, patience and determination in a highly pressurized environment and unexpected situations
• Logical approach to challenges
• Extremely organized and respectful of deadlines
• Ability to solve daily tasks with minimum supervision
• Flexibility to work under changing shifts

Startdatum

ASAP