Permanent Crew Officer (M/F/X)

Eurostar; Brussel Hoofdstad; Hybride; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Eurostar in Belgium seeks a Planning & Rostering professional to design and adapt the commercial transport plan and manage staff for its service.

You will handle personnel scheduling, monitor attendance and service logs, coordinate with teams during disruptions, and adapt resources during crises while working shifts including weekends. The role requires fluency in French and Dutch, strong interpersonal skills, and a first railway-sector experience.

Qualifications

• Fluent in French and Dutch; English and German are an asset.
• First experience in the railway sector.
• Outstanding interpersonal skills.
• Willing to work in shifts, including weekends.

Responsabilités

• Personnel scheduling: manage staff orders, adapt service schedules, and provide coverage for Belgium and Paris.
• Monitoring and reporting: track attendance, validate service logs, update reports, and ensure data accuracy.
• Resource logistics: manage bookings, transportation, and emergency equipment; coordinate with Co Thalys during crises.
• Support operations: assist Crew Dispatchers during disruptions and ensure smooth communication between teams.
• Crisis adaptation: help adjust transport plans and secure extra resources during unexpected events.

Connaissances

French

Dutch

Interpersonal skills

Shift work

Description du poste

Within the Operations Department of Eurostar, the Planning & Rostering department is responsible for designing and adapting the commercial transport plan for the Eurostar service and managing the staff (TD, TM, Paris-Nord station personnel) required for its implementation.

Here are the main task :

1. Personnel Scheduling : Manage staff orders, adapt service schedules, and provide backup support to ensure coverage in Belgium and Paris.

2. Monitoring & Reporting: Track attendance, validate service logs, update reports, and ensure data accuracy in TAM TAM.

3. Resource Logistics: Manage bookings, transportation, and emergency equipment; coordinate with Co Thalys during crises.

4. Support Operations: Assist Crew Dispatchers during disruptions and ensure smooth communication between teams.

5. Crisis Adaptation: Help adjust transport plans and secure extra resources during unexpected events.

• You are fluent in French & Dutch. English & German are an asset
• You have a first experience in the railway sector.
• You have outstanding interpersonal skills
• You are ready to work in shift, weekend included