Credit Collector

EASI; Waals-Brabant; Sur place; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Company car with unlimited use

Eco-vouchers

Hospitalization insurance

Group insurance

Seniority days

Personalized benefits with end-of-year bonus

Résumé du poste

EASI, located in Belgium, is seeking a Credit Collector to manage their client portfolio and prevent late payments. In this position, you will work with our in-house accounting software, Adfinity, and be part of the Finance team, ensuring high client satisfaction through effective communication.

Your main responsibilities will include following up with clients regarding late payments, supervising payment reconciliations, and investigating issues related to non-payments. The role requires fluency in French and experience in credit and debt collection.

We offer a competitive salary package with various benefits, a dynamic work environment, and opportunities for professional growth.

Qualifications

• Fluency in spoken and written French is essential.
• Experience in credit and debt collection is preferred.
• Customer-oriented approach and strong communication skills.

Responsabilités

• Manage client portfolio to prevent late payments.
• Follow up with clients to resolve late payments.
• Supervise reconciliation of payments with corresponding invoices.
• Handle late payments and take necessary action.
• Reduce outstanding invoice periods and consult legal if needed.
• Investigate issues related to non-payment of invoices.

Connaissances

Fluency in spoken and written French

Initial experience in credit and debt collection

Customer/service-oriented

Ability to manage multiple customer accounts

Empathy and relationship building

Strong communication skills over the phone

Friendly and diplomatic communication

Outils

Adfinity accounting software

Description du poste

As a Credit Collector, your role involves managing our existing client portfolio to prevent late payments.

In this role, you’ll have the opportunity to work with our in-house accounting software, Adfinity.

You’ll be part of the Finance team, researching, assessing and monitoring outstanding balances and the creditworthiness of our clients.

And if this job appeals to you, why not do it at a company that’s been named one of Belgium’s Best Workplaces since 2015.

Your main responsibilities will include:

• Managing the existing client portfolio to prevent late payments.
• Following up with clients and taking the necessary steps (by telephone, email or post) to resolve late payments as quickly as possible.
• Supervising the reconciliation of payments received by matching each client payment to the corresponding outstanding invoice.
• Handling late payments and taking action in the event of non-payment or partial payments.
• Actively helping to reduce the period during which invoices remain outstanding and, in the event of bad debts, informing the relevant departments and consulting legal files.
• Investigating and recording issues relating to non-payment of invoices.

Must-have

• Fluency in spoken and written French is essential for this role.
• Initial experience in the field of credit and debt collection.
• Flexible, proactive and customer/service-oriented.
• Ability to manage a large number of customer accounts effectively, set priorities and meet deadlines.
• Ability to show empathy and build a relationship of trust with the customer.
• Enjoy communicating over the phone.
• Communicate confidently whilst remaining friendly and diplomatic.

Nice-to-have

Competitive salary package with fringe benefits:

• Company car with fuel and/or charging card for unlimited use in Belgium.
• Eco-vouchers.
• Hospitalization insurance Alan: innovative, transparent and paperless health partner. Ability to add outpatient and dental insurance (specialists, doctors, dentists) at a lower cost than if taken separately.
• Group insurance.
• Seniority days.
• Platform for converting the end-of-year bonus into additional, personalized benefits.

A fun and stimulating work environment

• Transparent communication.
• Modern, wellbeing-oriented offices.
• A young, dynamic and forward-looking management.
• Events: business trips abroad, sports and team building events, gala evenings, etc.
• Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table), afterwork every Friday, and strong coffee.
• Opportunity to grow rapidly, both vertically and horizontally.
• Possibility to become shareholder after 3-4 years.