Amicable Collection Officer

Nexeo; Brussel; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Nexeo is seeking an Amicable Collection Officer to join the banking and financial services team in Brussels. You will manage amicable recovery of unpaid instalments and contact customers with arrears, aiming to resolve matters before litigation.

The role suits finance-minded professionals with strong communication, negotiation and problem-solving skills, comfortable handling sensitive conversations and maintaining professional, customer-oriented relationships.

Qualifications

• Bachelor's or Master's degree required or equivalent.
• Proven experience in collection, banking, finance, or customer service is advantageous.
• Excellent communication and negotiation skills are essential.
• Strong analytical and problem-solving mindset for handling sensitive cases.

Responsabilités

• Manage amicable recovery of unpaid instalments and outstanding amounts.
• Contact customers with payment arrears through outgoing and incoming communications.
• Follow up proactively to understand delays and prevent escalation to litigation.
• Analyze files to determine appropriate recovery approach and negotiate payment solutions.
• Document contacts, actions, and agreements accurately in the systems.

Connaissances

Communication skills

Negotiation

Analytical thinking

Customer service

Multilingual communication

Team collaboration

Stress resistance

Problem-solving

Diplomacy

Portfolio management

Formation

Bachelor's or Master's degree

Outils

MS Office

Excel

Word

Outlook

IT tools

Description du poste

Nexeo is currently looking for an Amicable Collection Officer to join the banking and financial services team of one of our leading clients in Brussels.

You will join a customer-oriented financial environment, where you will be responsible for managing customers with outstanding payments, recovering unpaid instalments and finding appropriate solutions to avoid escalation towards litigation.

This is an excellent opportunity for a finance-oriented professional with strong communication and negotiation skills who enjoys customer contact, problem-solving and working in a structured environment.

Debt Collection & Customer Follow-up

• Manage the amicable recovery of unpaid instalments and outstanding amounts.
• Contact customers with payment arrears through outgoing and incoming communications.
• Follow up proactively with customers to understand the reasons behind payment delays.
• Ensure unpaid amounts are recovered while maintaining a professional and customer-oriented relationship.
• Take appropriate action to prevent files from being transferred to litigation.
• Maintain regular follow-up of assigned customer files until resolution.

File Analysis & Negotiation

• Analyze customer files and payment situations to determine the appropriate recovery approach.
• Assess the customer's financial and contractual situation before initiating negotiations.
• Negotiate payment solutions and repayment arrangements with customers.
• Find balanced solutions that meet both customer needs and the organization's financial requirements.
• Handle difficult or sensitive conversations in a diplomatic and assertive manner.
• Escalate complex cases when necessary and ensure proper follow-up.

Administrative & Operational Follow-up

• Ensure accurate and up-to-date documentation of customer contacts and actions taken.
• Record agreements, payment commitments and follow-up actions in the relevant systems.
• Monitor payment commitments and take the necessary actions in case of non-compliance.
• Ensure files are treated according to internal procedures and quality standards.
• Collaborate with internal teams when additional information or intervention is required.
• Contribute to the continuous improvement of collection processes and customer treatment.
• Minimum 2 years of relevant professional experience, ideally in collection, banking, finance, customer service or a similar environment.
• Strong interest in finance and banking products.
• Excellent communication and interpersonal skills.
• Previous experience dealing with customers in financial or sensitive situations is a strong advantage.
• Comfortable handling difficult conversations and negotiating payment solutions.
• Able to analyze customer files and make appropriate decisions.
• Strong sense of responsibility and ability to manage a portfolio of cases independently.
• Comfortable working with different IT tools and systems.

Mandatory:

• Good knowledge of MS Office, particularly Excel, Word and Outlook.
• Comfortable working with various IT tools and applications.
• Good administrative and reporting skills.
• Ability to accurately document customer interactions and follow-up actions.

Nice to have:

• Experience with collection or debt management systems.
• Experience with banking or financial applications.
• Knowledge of financial products and customer account management.

Business Skills

• Customer account follow-up
• Payment recovery
• Arrears management
• File analysis
• Customer relationship management
• Risk and escalation management
• Problem resolution
• Payment arrangement follow-up
• Dutch: Strong written and spoken communication skills.
• French: Strong written and spoken communication skills.
• English: Profound knowledge.
• Ability to communicate effectively with customers in a multilingual environment.
• Bachelor's or Master's degree.
• Excellent communication and negotiation skills.
• Diplomatic, assertive and customer-oriented.
• Strong listening and interpersonal skills.
• Able to remain calm and professional in difficult or stressful situations.
• Stress-resistant and flexible.
• Strong analytical and problem-solving mindset.
• Accurate, precise and quality-oriented.
• Autonomous and able to manage priorities effectively.
• Proactive and solution-oriented.
• Strong sense of ownership and responsibility.
• Excellent team spirit.
• Comfortable dealing with sensitive customer situations.