Client Care Officer

SmartRecruiters, Inc.; Machelen; On-site; EUR 32,000 - 52,000; Full time

Job summary

Securitas Belgium is seeking a Client Care Officer to be the first point of contact for customers and partners needing technical assistance. You will combine a strong customer-focused mindset with solid problem-solving skills to provide efficient remote support.

You will handle questions, incidents and activations related to security solutions, escalating complex issues as needed, and working with colleagues to maintain high service levels and a professional customer experience.

Qualifications

• Experience in customer service or technical support is an advantage.
• Strong written and spoken English required.
• Ability to learn new tools and platforms quickly.
• Structured, accurate and solution-minded approach.

Responsibilities

• Handle customer requests, incidents and activations according to priority.
• Escalate more complex issues to the appropriate technical team with full information documented.
• Contribute to Service Desk KPIs, including response times, ticket resolution times and customer satisfaction.
• Work closely with colleagues to ensure continuity and high level of service.

Skills

Customer service

Technical problem solving

English proficiency

Learning agility

Job description

We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.

Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

Abouttherole:

AsaClientCareOfficer,youarethefirstpointofcontactforourcustomersandpartnerswhentheyneedtechnicalassistance.Youcombineastrongcustomer-orientedmindsetwithtechnicalproblem-solvingskillstoprovideefficientremotesupport.

Youwillassistcustomerswithquestions,incidentsandtechnicalissuesrelatedtotheirsecuritysolutions,whileensuringaprofessionalandhigh-qualitycustomerexperience.

Whatwillyoudo?

• Handlecustomerrequests,incidentsandactivationsaccordingtopriority.
• Escalatemorecomplexissuestotheappropriatetechnicalteam,ensuringthatallrelevantinformationisdocumented.
• ContributetotheachievementofServiceDeskKPIs,includingresponsetimes,ticketresolutiontimesandcustomersatisfaction.
• Workcloselywithcolleaguestoensurecontinuityandahighlevelofservice.

Whoarewelookingfor?

Youaresomeonewhoenjoyshelpingcustomerswhilesolvingtechnicalproblems.Youarecomfortableworkingwithdifferentsystemsandapplicationsandremaincalmandsolution-orientedwhendealingwithincidents.

• BasicknowledgeofEnglish.
• Strongcomputerskillsandtheabilitytoquicklylearnnewtoolsandplatforms.
• Astructured,accurateandsolution-orientedwayofworking.
• Agenuineinterestintechnologyandsecuritysolutions.
• Experienceincustomerserviceortechnicalsupportisanadvantage,butnotmandatory.