Service Coordinator

Securitas Technology Belgium; Antwerpen; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Securitas Technology Belgium is seeking a Service Coordinator to ensure the proper execution of service agreements and to act as the main escalation point for operational or contractual issues. You will coordinate onboarding, collaborate with Service Desk, Engineering, and Project teams, and support the P&L and budget targets.

The role emphasizes stakeholder collaboration across Service Management Support, Technicians, Finance, SOC, and Sales, with a focus on integrity, customer focus, and

Qualifications

• At least 1 year of experience in Project, Service, Contract, or Account Management.
• Technical knowledge is a plus.
• Security technologies and/or telecommunications knowledge is advantageous.
• IT affinity and ability to integrate with IT systems.
• Knowledge of ITIL principles; certification is a plus.
• Fluent in Dutch and French; English is a plus.

Responsabilités

• Take ownership of the operational delivery of assigned contracts (€150–€500K/year).
• Coordinate onboarding of new service contracts from handover to setup in ERP/CSM tools.
• Ensure day-to-day follow-up with Service Desk, Engineering, and Project teams.
• Manage incidents and escalations to guarantee SLA compliance.
• Monitor service performance and contribute to improvements.
• Collaborate with internal stakeholders across departments.
• Support financial follow-up of contract P&L and budget alignment.

Connaissances

Project management

Service management

Contract management

Account management

ITIL knowledge

Languages: Dutch

Languages: French

Languages: English

Communication skills

Negotiation

Description du poste

As we are optimising our team, we are currently looking for multiple candidates for this position.

Purpose of the role

The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.

While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. You ensure that internal resources are optimally used to meet contractual and financial objectives.

Key Responsibilities

• Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
• Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
• Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
• Manage incident and escalation processes to guarantee SLA compliance.
• Monitor and report on service performance and contribute to continuous improvement initiatives.
• Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
• Support financial follow-up of contract P&L and ensure alignment with budget targets.

Profile

• Experience: At least 1 year of experience in Project, Service, Contract, or Account Management.
• Technical knowledge it's a plus
• Security technologies (Access Control, Intrusion, CCTV, ICT) and/or Telecommunications (wired/wireless).
• IT affinity (integration with IT systems).
• Knowledge of ITIL principles (certification is a plus).
• Languages: Fluent in Dutch and French and English is a plus.
• Soft skills: Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player.
• Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness.

At Securitas Technology, we deliver cutting-edge solutions in electronic security and critical communications. As part of a growing and dynamic team, you’ll play a key role in ensuring operational excellence and client satisfaction while contributing to a safer world through innovation.