Client Care Officer

Securitas NV; Machelen; Remote; EUR 36,000 - 48,000; Full time

Job summary

Securitas NV in Belgium seeks a Client Care Officer to be the first point of contact for customers and partners needing technical assistance.

You combine a customer‑minded approach with strong problem solving to deliver remote support and a professional experience, handling requests, incidents and activations.

Collaborating with technical teams, you help track KPIs and ensure continuity of service while learning new tools and platforms.

Qualifications

• Customer-oriented mindset with ability to understand customer needs.
• Strong computer skills and ability to learn new tools quickly.
• Structured, accurate and solution-oriented way of working.
• Genuine interest in technology and security solutions.
• Experience in customer service or technical support is advantageous, but not mandatory.

Responsibilities

• Handle customer requests, incidents and activations according to priority.
• Escalate more complex issues to the appropriate technical team with clear documentation.
• Contribute to Service Desk KPIs, including response times, ticket resolution, and customer satisfaction.
• Work closely with colleagues to ensure continuity and high level of service.

Skills

Customer service

Technical support

Problem solving

English basics

Learning quickly

Tools

CRM systems

Job description

We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.

Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

Abouttherole:

AsaClientCareOfficer,youarethefirstpointofcontactforourcustomersandpartnerswhentheyneedtechnicalassistance.Youcombineastrongcustomer-orientedmindsetwithtechnicalproblem-solvingskillstoprovideefficientremotesupport.

Youwillassistcustomerswithquestions,incidentsandtechnicalissuesrelatedtotheirsecuritysolutions,whileensuringaprofessionalandhigh-qualitycustomerexperience.

Whatwillyoudo?

• Handlecustomerrequests,incidentsandactivationsaccordingtopriority.
• Escalatemorecomplexissuestotheappropriatetechnicalteam,ensuringthatallrelevantinformationisdocumented.
• ContributetotheachievementofServiceDeskKPIs,includingresponsetimes,ticketresolutiontimesandcustomersatisfaction.
• Workcloselywithcolleaguestoensurecontinuityandahighlevelofservice.

Whoarewelookingfor?

Youaresomeonewhoenjoyshelpingcustomerswhilesolvingtechnicalproblems.Youarecomfortableworkingwithdifferentsystemsandapplicationsandremaincalmandsolution-orientedwhendealingwithincidents.

• BasicknowledgeofEnglish.
• Strongcomputerskillsandtheabilitytoquicklylearnnewtoolsandplatforms.
• Astructured,accurateandsolution-orientedwayofworking.
• Agenuineinterestintechnologyandsecuritysolutions.
• Experienceincustomerserviceortechnicalsupportisanadvantage,butnotmandatory.