Service Coordinator

Securitas NV; Antwerpen; À distance; EUR 55 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Extra-legal benefits

Career development

International environment

Résumé du poste

Securitas NV is seeking a results-driven professional to lead security project management and contract governance within a global technology and security organization.

You will coordinate with Sales and Project Management, implement contracts in CSM/ERP, and monitor monthly service levels to drive customer satisfaction and recurring Managed Services.

Qualifications

• Master’s degree in a technical field or equivalent
• ITIL Foundation certification or willingness to obtain it
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus

Responsabilités

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Connaissances

Diplomatic mindset

Customer-oriented

Lead without authority

Bilingual NL/FR or FR/NL

Bilingual NL/ENG or FR/ENG

ITIL Foundation

Project Management experience

Security knowledge

Formation

Master’s degree in technical field

Outils

CSM/ERP tools

Description du poste

We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.

Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

What will you do?

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

What is expected of you?

• A diplomatic approach and a strong customer-oriented mindset
• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress
• At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
• A Master’s degree in a technical field or equivalent through experience is a plus
• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT
• ITIL Foundation certification or willingness to obtain it
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus

What Success Looks Like

• Achieving ambitious sales and profitability targets.
• Developing a high-performing and engaged sales team.
• Increasing customer satisfaction and long-term customer retention.
• Successfully supporting the transformation towards recurring Managed Services.
• Building strong internal collaboration across Sales, Operations, Marketing and Product teams.

What We Offer

• A key operational leadership role within an international technology and security organization
• A dynamic and people-oriented working environment
• Career development and training opportunities
• Exposure to advanced security technologies and large operational teams
• Competitive salary package with extra-legal benefits

Interested?

Would you like to lead technical teams and contribute to operational excellence in a high-tech security environment?