Service Coördinator

Securitas; Anderlecht; Sur place; EUR 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

Insurance

Meal vouchers

Career growth

Résumé du poste

Securitas Belgium is seeking a capable project manager to coordinate maintenance plans, contract setup, and client onboarding. You will work with Sales, Project Management, and ERP/CSM systems to ensure smooth transitions and ongoing service quality.

The role requires strong communication skills, a diplomatic approach, and the ability to lead without formal authority. With a master’s degree and ITIL knowledge, you will monitor service levels, pursue improvements, and align with client

Qualifications

• A Master’s degree in a technical field or equivalent through experience is a plus.
• ITIL Foundation certification or willingness to obtain it.
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management.
• Knowledge of legislation related to private and specialized security is a plus.
• Bilingual capability NL/FR or FR/NL – NL/ENG – FR/ENG is expected.

Responsabilités

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Formation

Master's degree in a technical field

ITIL Foundation certification

Bilingual NL/FR or FR/NL – NL/ENG – FR/ENG

Project Management/Service Management knowledge

Strong communication and leadership without formal authority

Knowledge of security technologies or ICT telecommunications

Outils

ERP systems

CSM tools

Description du poste

At Securitas, we place strong emphasis on the development of our employees and value initiative. In addition, you can expect an excellent salary and attractive fringe benefits, aligned with your skills and experience.

We help make your world a safer place. We attach great importance to our values: integrity, helpfulness, and vigilance. At Securitas, we prioritize diversity. We encourage everyone to apply regardless of background, age, gender, or cultural and religious beliefs.

Our goal is to make the world a safer place by offering our clients a range of services such as on-site guarding, technological solutions, and training.

What will you do?

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

What is expected of you?

• A diplomatic approach and a strong customer-oriented mindset
• Excellent communication skills across different levels
• Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress
• At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
• A Master’s degree in a technical field or equivalent through experience is a plus
• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT
• ITIL Foundation certification or willingness to obtain it
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
• Knowledge of legislation related to private and specialized security is a plus

• Challenging role within a dynamic and professional company.
• Comprehensive training program.
• Competitive salary and benefits, including insurance, meal vouchers, etc.
• Opportunities for career growth within our organization.

We help make your world a safer place.Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond.

Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training.