Czech and German Speaking Customer

Ecolab; Oost-Vlaanderen; On-site; EUR 32,000 - 46,000; Full time

Job summary

JobTailor in Belgium is seeking a Customer Support Specialist to manage critical inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.

You will investigate multifaceted technical service issues to deliver rapid, permanent resolutions for our commercial partners, and work hand in hand with Sales, Logistics, and Engineering to guarantee total operational alignment and data accuracy.

Qualifications

• Native or near-native proficiency in Czech and German.
• English at least B2 level.
• Ability to stay calm, poised, diplomatic, and courteous during peak surges.
• Comfort navigating enterprise software and multitasking across web tools.

Responsibilities

• Oversee critical inquiries via phone and digital channels, upholding security, safety, and dependability.
• Investigate technical service issues to deliver rapid, permanent resolutions for partners.
• Collaborate with Sales, Logistics, and Engineering to ensure operational alignment and data accuracy.
• Hybrid work structure balancing office collaboration and personal time.

Skills

Czech language

German language

English proficiency

Calm Under Pressure

Diplomatic Communication

Courteous Interaction

Job description

Responsibilities

• Oversee critical incoming inquiries across phone networks and digital channels, upholding the brand's core foundation of security, safety, and dependability.
• Investigate multifaceted technical service issues to deliver rapid, efficient, and permanent resolutions for our commercial partners.
• Work hand‑in‑hand with internal Sales, Logistics, and Engineering divisions to guarantee total operational alignment and absolute data accuracy.
• Achieve a healthy balance between office collaboration and personal time with a hybrid work structure.

Requirements

• Absolute native or near‑native mastery in both Czech and German is mandatory.
• A minimum proficiency level of B2 (Upper‑Intermediate) in English is required.
• A demonstrated ability to remain calm, poised, diplomatic, and courteous during peak operational surges and high‑pressure customer scenarios.
• Comfort navigating advanced enterprise software applications and multitasking across multiple web‑based tools simultaneously.
• Total readiness to operate within a 24/7 rotating shift framework.

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Soft Skills

• Calm Under Pressure
• Diplomatic Communication
• Courteous Interaction