Bilingual Customer Service & Order Coordinator (FR/EN) Temp

Michael Page (Belgium); Grimbergen; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Dynamic environment

Immediate start

Temporary assignment

Job summary

Michael Page Belgium supports a well-established international consumer goods company in Grimbergen by recruiting a Customer Service Representative fluent in French and English. You will own the full order-to-delivery cycle and be the key link between customers, sales and logistics.

You will process orders in SAP, verify pricing and availability, coordinate deliveries and resolve shipment issues while aiding onboarding and continuous improvement across teams.

Qualifications

• Experience in Customer Service or order management.
• Knowledge of SAP is a strong asset.
• Fluent in French and English.
• Strong organizational and problem-solving skills.

Responsibilities

• Take ownership of the end-to-end order-to-delivery process.
• Act as the first point of contact for customers and the sales team.
• Process customer orders accurately in SAP.
• Ensure correct pricing, promotions, product availability, quantities and delivery conditions.
• Follow up on orders from entry through to final delivery.
• Coordinate deliveries and manage logistics-related queries.
• Resolve issues that may impact shipment or customer satisfaction.
• Prepare and share reports on backorders and open orders.
• Collaborate with sales, logistics and other internal stakeholders.
• Support onboarding and setup of new customers.
• Contribute to continuous improvement of the customer service process.

Skills

Customer service

Order management

Communication

Problem solving

Teamwork

Tools

SAP

Excel

Job description

Michael Page Belgium supports a well-established international consumer goods company in Grimbergen by recruiting a Customer Service Representative fluent in French and English. You will own the full order-to-delivery cycle and be the key link between customers, sales and logistics.

You will process orders in SAP, verify pricing and availability, coordinate deliveries and resolve shipment issues while aiding onboarding and continuous improvement across teams.