Global Customer Service & Logistics Coordinator

Michael Page International (Belgium); Machelen; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

International environment

Onboarding and training program

Career development opportunities

Competitive salary and benefits

Job summary

Michael Page International (Belgium) is seeking a Customer Service Coordinator to act as the primary contact for customers and international partners worldwide. You will blend customer service excellence with operational coordination to ensure shipments are executed flawlessly from start to finish.

The role requires strong communication, multitasking, and problem-solving skills in an international setting, with onboarding and training provided to support growth and development.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong customer focus and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Be the main contact for customers via phone and email.
• Provide proactive updates throughout the shipment lifecycle.
• Build strong relationships with customers, internal teams, and international offices.
• Resolve queries regarding shipments, documentation, customs, transit times, and service options.
• Manage escalations and provide rapid, customer-focused solutions.
• Translate customer expectations into clear operational instructions.

Skills

Customer service

Problem solving

Multitasking

Communication

Education

Bachelor's degree

Tools

Excel

Outlook

Word

Job description

Michael Page International (Belgium) is seeking a Customer Service Coordinator to act as the primary contact for customers and international partners worldwide. You will blend customer service excellence with operational coordination to ensure shipments are executed flawlessly from start to finish.

The role requires strong communication, multitasking, and problem-solving skills in an international setting, with onboarding and training provided to support growth and development.