Belgium Customer Success Manager — Growth & Value

Silverfin; Oost-Vlaanderen; Sur place; EUR 57 000 - 76 000; Plein temps

Résumé du poste

Silverfin is hiring a Customer Success Manager based at our Ghent office to lead a portfolio of accounting firms. You will drive onboarding, adoption, retention and growth, ensuring customers derive maximum value from Silverfin.

You will engage with customers across the lifecycle, expand opportunities, and advocate for customer needs to product teams. Fluency in Dutch and strong English communication are essential for this role.

Qualifications

• 3+ years of experience in SaaS and customer-facing roles.
• Commercial experience with expansion opportunities in a SaaS context.
• Experience working with accounting firms or in the accounting/financial services industry is a strong plus.
• Fluent Dutch is essential; excellent English communication skills.
• Location: Ghent office with hybrid/onsite work expectations.

Responsabilités

• Engage and manage a portfolio of accounting firms from onboarding to renewal.
• Drive expansion opportunities and map customer needs to Silverfin capabilities.
• Build customer communities and champions across accounts.
• Advocate for customer feedback to product teams and align with roadmap.
• Monitor adoption and value realization to guide customers to growth.
• Handle support escalations and manage risks to keep customers on track.
• Contribute to portfolio health and collaborate with internal teams.

Connaissances

SaaS experience

Commercial experience

Accounting industry

Dutch language

English language

Ghent office

Description du poste

Silverfin is hiring a Customer Success Manager based at our Ghent office to lead a portfolio of accounting firms. You will drive onboarding, adoption, retention and growth, ensuring customers derive maximum value from Silverfin.

You will engage with customers across the lifecycle, expand opportunities, and advocate for customer needs to product teams. Fluency in Dutch and strong English communication are essential for this role.