Dutch-Speaking SaaS CS Lead for Belgium & NL

zerofriction; Gent; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Zero Friction is seeking a Dutch-speaking Customer Success Manager to own the full Belgian and Dutch customer journey, from onboarding and training to proactive account management and fast, high‑quality support. This hands‑on, data‑driven role thrives in our fast-growing SaaS scale-up.

You will collaborate across Product, Sales and Engineering, monitor KPIs, advocate for customers and drive adoption, renewals and expansion.

Qualifications

• Native or fluent Dutch (spoken & written).
• Fluent English (spoken & written).
• Tech-savvy and data-driven; comfortable with SaaS platforms, automation tools and data analysis.
• SaaS experience in onboarding, account management, implementation or support.
• AI-native mindset; use AI tools to improve day-to-day work.

Responsabilités

• Design and execute structured onboarding programs for Dutch-speaking customers.
• Deliver training sessions to ensure proficient platform usage and best practices.
• Standardize onboarding processes and materials for efficiency and quality.
• Track onboarding success metrics and identify improvements.

Connaissances

Dutch language (native/fluent)

English language (fluent)

Tech-savvy

Data-driven

SaaS experience

AI-native mindset

Description du poste

Zero Friction is seeking a Dutch-speaking Customer Success Manager to own the full Belgian and Dutch customer journey, from onboarding and training to proactive account management and fast, high‑quality support. This hands‑on, data‑driven role thrives in our fast-growing SaaS scale-up.

You will collaborate across Product, Sales and Engineering, monitor KPIs, advocate for customers and drive adoption, renewals and expansion.