German Customer Service and Sales Officer in Malta

Next Job Abroad; Brussel; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Relocation support

Comprehensive health insurance

Modern office facilities

Regular social events

Job summary

Next Job Abroad is seeking a fluent German speaker for a sales role within a forward-thinking international bank in Belgium. The position focuses on guiding German-speaking leads through loan applications and providing top-notch customer service.

Ideal candidates will have sales experience, preferably in financial services. The role offers a competitive salary, performance-based bonuses, and relocation assistance, along with comprehensive health insurance and a vibrant office culture.

Qualifications

• Minimum 1-2 years of experience in a sales-driven environment.
• Previous experience in banking or financial services is preferred.
• Strong proficiency in Microsoft Office and CRM systems required.

Responsibilities

• Engage with German-speaking leads through the loan application process.
• Handle customer inquiries via phone, email, and SMS.
• Manage the customer journey, ensuring documentation compliance.
• Collaborate with Payments and Collections teams for retention.
• Identify customer pain points and suggest product improvements.

Skills

Fluent in German (C1-level or Native)

Sales experience

Financial literacy

Proficiency in Microsoft Office

CRM system experience

Job description

Are you a fluent German speaker with a background in sales and a passion for customer excellence? Join a Great Place to Work-Certified international bank that is redefining the "new generation" of digital lending.

Your Responsibilities

• Sales & Conversion: Actively engage with German-speaking leads to guide them through the loan application process and promote our card products
• Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals
• Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant
• Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels
• Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings

Requirements

• Language: Native or C1 level fluency in German (essential) and a professional command of English
• Sales Experience: Minimum 1-2 years of experience in a sales-driven environment (e.g., Telesales, Business Development, or Commission-based Retail)
• Financial Literacy: Previous experience in banking or financial services is highly preferred
• Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems
• Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta
• Attributes: Resilient, persuasive, and motivated by hitting performance targets

Benefits

• Salary: Competitive base salary of €23,000 - €28,000 per year (depending on experience)
• Bonuses: Performance-based bonus structure
• Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta
• Health & Security: Comprehensive Private Health Insurance and Life Insurance
• Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast
• Social Life: Regular monthly after-work events and "Casual Friday" drinks
• Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations