Application Support & Training Specialist

Netcompany; Brussel; Sur place; EUR 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Meal and commuting allowance

Mobility budget

Udemy for Business access

Personal development plan

Résumé du poste

Netcompany Belgium is seeking an Application Support Agent - Trainer to deliver training on information systems to stakeholders. You will log and resolve user requests, provide technical support, and communicate with end-users.

You will participate in meetings with the development team, improve documentation, and write user manuals. A Bachelor’s or Master’s in CS/IT with 1 year in user support is required; English proficiency essential; international environment.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Responsabilités

• Prepare and deliver training courses on information systems to different stakeholders.
• Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine actions.
• Ensure and perform all communication with end-users.
• Participate in meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices and handle and document all requests.
• Improve documentation and create FAQs based on received calls.
• Write user manuals for information systems as well as web documentation.

Connaissances

English proficiency

End-user support

Analytical skills

Solution oriented

Communication skills

Multicultural environment

Team player

Formation

Bachelor’s or Master’s degree in CS/IT

Description du poste

Netcompany Belgium is seeking an Application Support Agent - Trainer to deliver training on information systems to stakeholders. You will log and resolve user requests, provide technical support, and communicate with end-users.

You will participate in meetings with the development team, improve documentation, and write user manuals. A Bachelor’s or Master’s in CS/IT with 1 year in user support is required; English proficiency essential; international environment.