User Documentation and Training Expert (Information Technology/Software)

Black Pen Recruitment; Brussel Hoofdstad; Sur place; EUR 85 000 - 110 000; Plein temps

Résumé du poste

Our client seeks a User Documentation and Training Expert fluent in English to base in Brussels, Belgium, and integrate with the Development team on site. The role involves designing and updating training, drafting manuals and e‑learning content, and providing first‑level user support in a multi‑department environment.

The position requires a university IT degree with extensive experience, strong MS Office knowledge, and proficiency in English and French. EU candidate eligibility is noted.

Qualifications

• University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT.
• Very good knowledge of MS Office (PPT, Word, Excel, Teams, etc.) and SMT.
• Proven experience in training.
• Proven experience in end‑user support (telephone and online).
• Proven experience in drafting documentation, specifically training documentation (development and updating of manuals, coaching documents, course scenarios, FAQs, online help, online videos, quick guides, wikis update and testing of new applications).
• Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an asset
• Excellent command of the English language and proficiency in French.

Responsabilités

• Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users in multiple departments.
• Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e‑Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager.
• First‑level training support for users, mainly by e‑mail and telephone.
• Interaction with stakeholders (customer, users, project owners and the developers).
• Testing when requested by the project owner.

Connaissances

Training delivery

User documentation

End-user support

Documentation drafting

English proficiency

French proficiency

Formation

University degree in IT or relevant discipline

Outils

GIMP

ITIL

HTML

Confluence

Captivate

Camtasia

Visio

Description du poste

User Documentation and Training Expert (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong‑Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a vacancy for a User Documentation and Training Expert fluent in English, who will be based in Brussels, Belgium. In the first assignment, the successful candidate will be integrated into the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full time/Permanent

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT;
• Very good knowledge of MS Office (PPT, Word, Excel, Teams, etc.) and SMT;
• Proven experience in training;
• Proven experience in the field of end‑user support (telephone and online);
• Proven experience in drafting documentation, specifically training documentation (development and updating of manuals, coaching documents, course scenarios, FAQs, online help, online videos, quick guides, wikis update and testing of new applications);
• Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an asset;
• Excellent command of the English language and proficiency in French.

Responsibilities

• Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users in multiple departments;
• Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e‑Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager;
• First‑level training support for users, mainly by e‑mail and telephone;
• Interaction with stakeholders (customer, users, project owners and the developers);
• Testing when requested by the project owner.