Global Application Support Trainer & Knowledge Coach

VASS; Brussel; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

VASS Brussels is seeking an Expert Trainer Application Support Agent to deliver end-user IT support and training for European Commission projects. You’ll log and resolve incidents, communicate clearly with users, and collaborate with developers in a multilingual, international setting.

The role requires at least 1 year in user support, higher education or equivalent experience, strong English (C1), and excellent communication to ensure user satisfaction.

Qualifications

• Proven knowledge in end user assistance and support of information systems.
• Minimum 1 year of user support experience.
• Higher education or equivalent experience.
• European level C1 in English is mandatory.
• Strong communication and customer satisfaction focus.
• Ability to work in international/multicultural environment.
• Stress-resilient and capable of knowledge transfer.

Responsabilités

• Receive and log requests/incidents & questions from users; provide technical support and investigate problems.
• Ensure and perform all communication with the end-users.
• Participate in meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
• Improve documentation and create FAQs based on received calls.
• Write user manuals for information systems and web documentation.
• Prepare and deliver training courses on information systems to different stakeholders.

Connaissances

End-user support

Customer service

Technical troubleshooting

Communication skills

Formation

Higher education or equivalent experience

Outils

ITIL knowledge

Description du poste

VASS Brussels is seeking an Expert Trainer Application Support Agent to deliver end-user IT support and training for European Commission projects. You’ll log and resolve incidents, communicate clearly with users, and collaborate with developers in a multilingual, international setting.

The role requires at least 1 year in user support, higher education or equivalent experience, strong English (C1), and excellent communication to ensure user satisfaction.