Application Support Agent - Trainer

Netcompany; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal & commuting allowance

Mobility budget

Well-being activities

Udemy for Business access

Personalized development plan

Job summary

Netcompany Belgium is seeking a Junior Application Support Agent - Trainer to deliver training on information systems and provide frontline user support. You will log requests, investigate issues, and communicate effectively with end-users, while collaborating with the development team to improve processes.

The role emphasizes ITIL-aligned operations, documentation, and creating user-friendly manuals, with opportunities for ongoing professional development in a multidisciplinary European

Qualifications

• Bachelor’s or Master’s degree in CS/IT with at least 1 year in user support.
• Excellent command of English, both written and spoken.
• Proven knowledge in end user assistance and support of information systems.
• Strong analytical skills and ability to understand quickly processes.
• Solution oriented, proactive and focused on customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong teamwork and relationship skills.

Responsibilities

• Prepare and deliver training courses on information systems to different stakeholders.
• Receive, log requests/incidents & questions from users; provide technical support and investigate problems.
• Ensure and perform all communication with end-users.
• Participate in meetings with the development team.
• Provide services to all stakeholders according to ITIL best practices and document all requests.
• Improve documentation and create FAQs based on received calls.
• Write user manuals for information systems and web documentation.

Skills

Excellent English

End user support

Analytical skills

Communication skills

Team player

Multicultural environment

Education

Bachelor's or Master's in CS/IT

1 year in user support

Job description

Junior Application Support Agent - Trainer

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of anApplication Support Agent - Trainerin Netcompany?

As anApplication Support Agent - Trainer,you will:

• Prepare and deliver training courses on information systems to different stakeholders
• Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions
• Ensure and perform all communication with the end-users
• Participate to meetings with the development team
• Provide services to all stakeholders according to ITIL best practices and handleand documentall requests
• Improvedocumentation and createFAQs based on received calls
• Writeuser manuals for information systems as well as web documentation.

Qualifications

What would make you a fit for the role:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 1yearof professional experience in user support
• Excellent command of English, both written and spoken
• Proven knowledge in end user assistance and support of information systems
• Strong analytical skills and ability to understand quickly process
• Ability to be solution oriented as well proactive and reactive to any problem
• High communication skills and ensuring ofcustomer satisfaction
• Ability to work in an international/multicultural environment
• Strong team player with excellent relationship skills

What could be an asset:

• Knowledge of any other language
• ITIL Foundation Certification

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Meal and commuting allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-CF

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.