Junior Application Support Trainer

Netcompany; Brussel Hoofdstad; Sur place; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal and commuting allowance

Well-being activities

Udemy for Business access

Résumé du poste

Netcompany Belgium is seeking a Junior Application Support Agent - Trainer to join our European team. You will prepare and deliver training on information systems, log and resolve user incidents, and communicate clearly with end-users across projects.

A Bachelor’s or Master’s in IT/CS and at least 1 year in user support are required, with strong English and teamwork skills. This role is based in Belgium and offers a modern environment and ongoing learning opportunities.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year of professional experience in user support.
• Excellent command of English, both written and spoken.
• Strong communication and problem-solving skills.

Responsabilités

• Prepare and deliver training courses on information systems to different stakeholders
• Receive and log requests/incidents from users, provide technical support, investigate problems, and determine actions
• Ensure clear communication with end-users
• Participate in meetings with the development team
• Create documentation and FAQs based on received calls
• Write user manuals and web documentation

Connaissances

English proficiency

End-user support

Analytical thinking

Team player

Formation

Bachelor’s or Master’s degree in Computer Science / Information Technology

Description du poste

Netcompany Belgium is seeking a Junior Application Support Agent - Trainer to join our European team. You will prepare and deliver training on information systems, log and resolve user incidents, and communicate clearly with end-users across projects.

A Bachelor’s or Master’s in IT/CS and at least 1 year in user support are required, with strong English and teamwork skills. This role is based in Belgium and offers a modern environment and ongoing learning opportunities.