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Department: SB SEQ North

Division: Suncorp Bank

Location: Buddina

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Role Type: Permanent, Part Time

Work Hours: 20 hours per week. Monday to Friday

Note: All training required will be up to full time hours (first 3 months)

As a S&S Banking Consultant, you will:

• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
• Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
• Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
• Contribute to a team culture that is balanced across people, customer, risk, and performance
• Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines

To grow and be successful in this role, you will ideally bring the following:

• Experience in delivering high quality customer experience
• Comfortable with digital customer service platforms to assist customers in real-time
• Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
• Understanding of digital verification and ID validation systems used in customer onboarding
• Proficiency in digital payment technologies, such as mobile wallets and online payments
• Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers.