Automotive Parts Interpreter - Welch Auto Parts Preston - Full Time

GPC Asia Pacific; City of Melbourne; On-site; Full time

Job summary

A leading supplier of automotive parts is seeking an Automotive Parts Interpreter in Melbourne. You will interpret parts, assist customers with orders, and provide expert advice. The ideal candidate has a passion for customer service and technical knowledge in automotive parts. This role offers a competitive salary and performance incentives, and supports a collaborative team environment.

Benefits

Competitive salary + generous incentives

Team member discounts

Paid volunteer leave

Inclusive workplace initiatives

Qualifications

• Technical parts knowledge and ability to interpret parts.
• Passion for exceptional customer experiences.
• Ability to communicate technical knowledge effectively.

Responsibilities

• Interpret parts and process customer orders.
• Dispatch products efficiently.
• Assist customers with product information and advice.

Skills

Parts interpreting knowledge

Customer service

Problem-solving

Computer skills

Job description

Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.

Our company is part of Genuine Parts Company, the global leader in automotive parts and accessories. We supply premium European spare parts brands to specialist repairers and the broader automotive aftermarket across Australia.

About us:

We stock a comprehensive range, with more than 140,000 items for all major European marques. Our philosophy is to supply only quality parts and provide superior response and delivery times, while building longstanding relationships with our specialised customers.

Why our team loves working with us:

• Competitive salary + generous incentives for outstanding performance
• We genuinely care about supporting you to reach your full potential
• Team member discounts across the GPC Asia Pacific brands
• We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity.
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Our Automotive Parts Interpreters are experts who:

Provide accurate technical parts support to our customers, leveraging their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques.

Duties include:

• Interpret parts
• Process customer orders
• Efficiently dispatch products and parts
• Promote specials
• Arrange buy ins
• Process customer credits
• First point of contact for customers (in-person and over the phone)
• Contribute to a culture of safety by putting safety first

Note, this role will require lifting, bending & climbing.

Who we’re looking for:

• Parts interpreting “know how” (your technical parts knowledge)
• Passion for providing exceptional customer experiences
• Confidence in sharing your ‘know how’ and ability to communicate your knowledge in a way the customer can understand
• Innovate and collaborative approach to work
• Solution focussed / problem solver
• Sound computer skills
• Comfortable working in a fast paced and dynamic environment as part of a high performing team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.