Youth Mental Health Reception & Admin (Part-Time)

The Headspace; North Lismore; Hybrid; AUD 44,000 - 47,000; Part time

Benefits offered by this job

Salary packaging up to $18,550

12% Super

Meals and entertainment tax-free

Professional development

5 weeks annual leave

Employee Assistance Program

Job summary

Headspace Eastern Shore is hiring for a part-time receptionist/administrator to support young people and families. You’ll be the welcoming face, manage bookings, and coordinate care with clinicians and GP clinics in a busy multidisciplinary service.

The role requires empathy, organisation and strong MS Office skills, with a focus on confidentiality and client-centred care. A qualification in Business Administration is valued.

Qualifications

• Experience in administration and/or reception roles, ideally within health or community services.
• Compassionate, client-focused and non-judgemental approach, especially for young people aged 12–25 and families.
• Strong communication and interpersonal skills; ability to build trust and understand client needs.
• Proficiency in MS Office and data entry systems; attention to detail in a busy environment.
• Commitment to confidentiality and person-centred practice.

Responsibilities

• Create a warm and inclusive first impression for clients, carers and visitors.
• Manage reception operations including phone enquiries, bookings and confidential records.
• Support access to care by coordinating bookings, referrals and clinician schedules.
• Keep the service running smoothly with admin tasks and meeting support.
• Provide broader administrative support across multiple programs.
• Collaborate with clinicians and partners to ensure coordinated service delivery.

Skills

Reception

Administration

MS Office

Communication

Confidentiality

Youth mental health

Education

Business Administration Certificate

Tools

Microsoft Office

Job description

Headspace Eastern Shore is hiring for a part-time receptionist/administrator to support young people and families. You’ll be the welcoming face, manage bookings, and coordinate care with clinicians and GP clinics in a busy multidisciplinary service.

The role requires empathy, organisation and strong MS Office skills, with a focus on confidentiality and client-centred care. A qualification in Business Administration is valued.