Youth Mental Health Administration Coordinator

Pathway Talent; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Professional development opportunities

Job summary

Pathway Talent is seeking an experienced Administration Coordinator for the headspace Brookvale team. This role focuses on coordinating appointments, maintaining records, and supporting billing and GP clinic administration in a youth mental health environment.

You’ll work with a multidisciplinary team to ensure accurate documentation, compliant processes and a welcoming, youth-friendly experience for young people and families.

Qualifications

• Certificate III in Administration and/or two years' demonstrated admin experience.
• Strong administration and coordination skills.
• Excellent organisational skills with ability to manage competing priorities.
• Warm, professional and youth-friendly manner.
• Proficiency in Microsoft Office programs.
• Experience using electronic customer record systems.
• Strong communication and collaboration skills.
• Commitment to delivering a high-quality customer experience.

Responsibilities

• Coordinate appointment scheduling and bookings.
• Maintain accurate customer files, documentation and data systems.
• Support billing processes and systems.
• Assist GP clinics with administrative tasks and stock requisition.
• Provide information about headspace services and activities.
• Support the headspace Receptionist and delegate tasks as required.
• Work with young people, families, carers and the team to ensure smooth operations.
• Ensure administrative activities comply with policies and procedures.

Skills

Administration

Appointment scheduling

Data systems

Billing

Customer service

Education

Certificate III in Administration

Tools

Microsoft Office

Electronic patient/records systems

Job description

Pathway Talent is seeking an experienced Administration Coordinator for the headspace Brookvale team. This role focuses on coordinating appointments, maintaining records, and supporting billing and GP clinic administration in a youth mental health environment.

You’ll work with a multidisciplinary team to ensure accurate documentation, compliant processes and a welcoming, youth-friendly experience for young people and families.