Youth Mental Health Admin & Front Desk Lead

The Headspace; Rockhampton Regional; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

12% Super

Salary packaging up to $18,550

Job summary

headspace Eastern Shore is seeking a part-time receptionist/administration support to help young people access mental health care. Based at Rosny Park, you’ll be the friendly first contact for clients and families, ensuring a warm, respectful welcome.

You’ll support access to care by coordinating bookings, referrals and clinician schedules, while maintaining accurate client records and a smooth service flow.

Qualifications

• Experience in administration and/or reception in health or community services.
• Consistent client-focused approach with youth.
• Strong communication and interpersonal skills.

Responsibilities

• Create a warm and inclusive first impression for clients, carers and visitors.
• Manage reception operations including phone enquiries, bookings and client records.
• Coordinate bookings, referrals and clinician schedules with GP clinics and external providers.
• Prepare reception and client spaces, support meetings and events, handle day-to-day admin.
• Provide broader admin support across programs and data entry tasks.
• Collaborate with clinicians and partners to ensure coordinated service delivery.

Skills

Administration experience

Reception experience

Empathy

Communication skills

MS Office proficiency

Confidentiality

Education

Business Administration certificate or higher

Tools

Microsoft Office

Job description

headspace Eastern Shore is seeking a part-time receptionist/administration support to help young people access mental health care. Based at Rosny Park, you’ll be the friendly first contact for clients and families, ensuring a warm, respectful welcome.

You’ll support access to care by coordinating bookings, referrals and clinician schedules, while maintaining accurate client records and a smooth service flow.