Youth Case Manager - Trauma-Informed Housing & Health

Better Health Network; Saint Kilda Junction; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Professional development

Collaborative team culture

Meaningful impact

Job summary

Better Health Network is seeking a dedicated Young Person's Case Manager to provide intensive case management and outreach for 15–25-year-olds in Port Phillip, Victoria. Based at the Victorian Pride Centre, you will work across community settings and BHN locations to support housing stability and wellbeing.

As part of RhED, you will deliver trauma-informed, strengths-based support, collaborate with multidisciplinary teams, and advocate for access to housing, health, and education services.

Qualifications

• Experience applying trauma-informed, strengths-based and culturally safe approaches.
• Demonstrated case work or case management experience with marginalised young people with complex needs.
• Strong written and verbal communication, organisation and time-management skills.
• Knowledge of crisis intervention and responding to crisis situations.

Responsibilities

• Providing intensive case management and individualised support to young people with complex needs.
• Undertaking assertive outreach across community and supported accommodation settings.
• Completing client assessments, intervention planning, risk management and safety planning.
• Advocating for clients and supporting access to housing, health, counselling, legal, financial, education and employment services.
• Responding to clients experiencing crisis or requiring immediate support.
• Helping clients develop practical living skills that support long-term housing stability.
• Building referral pathways and partnerships with community, health, housing and government services.
• Maintaining accurate client records and contributing to program evaluation and quality improvement.

Skills

Driver licence

Crisis intervention

Assessment skills

Risk management

Safety planning

Written and verbal communication

Time-management

Independent and collaborative work

Education

Tertiary qualification in health or social work

Professional registration where relevant

Job description

Better Health Network is seeking a dedicated Young Person's Case Manager to provide intensive case management and outreach for 15–25-year-olds in Port Phillip, Victoria. Based at the Victorian Pride Centre, you will work across community settings and BHN locations to support housing stability and wellbeing.

As part of RhED, you will deliver trauma-informed, strengths-based support, collaborate with multidisciplinary teams, and advocate for access to housing, health, and education services.