Case Manager, Pathways Program

Better Health Network; Saint Kilda Junction; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Salary packaging

Professional development

Collaborative culture

Meaningful impact

Job summary

Better Health Network is seeking two experienced Case Managers for the Pathways Program (RhED). These fixed-term roles focus on outreach-based, person-centred case management for current and former sex workers across Victoria.

You will work within RhED to help clients navigate complex services, overcome barriers, and achieve personal goals in a trauma-informed, harms-reduction framework. Based at the Victorian Pride Centre, St Kilda, with additional community work as required.

Qualifications

• Relevant tertiary qualifications in Social Work, Community Development, Criminology, Psychology, Counselling or a related discipline.
• Demonstrated case management and assessment experience with marginalised, disadvantaged people with complex needs.
• Experience in a trauma-informed framework and understanding of stigma, discrimination, criminalisation and systemic barriers.
• Strong advocacy, risk assessment and risk management skills, including understanding the MARAM Framework.
• Understanding that sex work is work and knowledge of the sex industry.
• Knowledge of harm minimisation/harm reduction and the Social Model of Health.
• Strong communication, organisational and time management skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Cultural awareness and ability to work with diverse communities.
• Current full or probationary driver's licence.

Responsibilities

• Provide person-centred, trauma-informed case management to current and former sex workers.
• Manage a complex caseload with assessment, planning, review, transition and closure.
• Offer information, referrals, advocacy, practical assistance and psychosocial support.
• Support clients with complex issues including health, housing, and financial hardship.
• Develop and review individualised support plans based on client goals and needs.
• Provide sex worker-informed support, safety planning and harm reduction information.
• Build referral networks and work with external services to improve outcomes.
• Maintain accurate, confidential case records and contribute to reporting.
• Participate in after-hours outreach as required, including nightlife services.

Skills

Trauma-informed practice

Advocacy

Risk assessment

Time management

Communication

Teamwork

Cultural awareness

Driver's license

Education

Social Work

Community Development

Criminology

Psychology

Counselling

Related discipline

Job description

• Fixed-term | Up to full-time | Up to 12 months
• Based at the Victorian Pride Centre, St Kilda

Make a real difference in your community.

We are seeking two experienced and compassionate Case Managers to join the Pathways Program within Better Health Network’s RhED Program.

These fixed-term positions, available for up to 12 months and up to full-time hours, provide person-centred, outreach-based case management to current and former sex workers, supporting people to navigate complex service systems, overcome barriers to accessing support and achieve their individual goals.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

Case Manager – Pathways Program

• Two positions available
• Fixed-term | Up to full-time | Up to 12 months
• Based at the Victorian Pride Centre, St Kilda

Make a real difference in your community.

We are seeking two experienced and compassionate Case Managers to join the Pathways Program within Better Health Network’s RhED Program.

These fixed-term positions, available for up to 12 months and up to full-time hours, provide person-centred, outreach-based case management to current and former sex workers, supporting people to navigate complex service systems, overcome barriers to accessing support and achieve their individual goals.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

As a Case Manager – Pathways Program, you’ll work within RhED, a specialist program providing health promotion, education, advocacy and support to people working in the sex industry across Victoria. Working within a social model of health, you’ll support people who may experience multiple barriers to accessing services and participating in community life.

Your Responsibilities Will Include

• Providing person-centred, trauma-informed and outreach-based case management to current and former sex workers.
• Managing a complex and dynamic caseload, including assessment, case planning, regular review, transition and case closure.
• Providing information, referrals, advocacy, practical assistance and psychosocial support.
• Supporting clients experiencing complex issues, including mental and physical health concerns, alcohol and other drug use, homelessness, family violence and financial hardship.
• Developing and reviewing individualised support plans based on client-identified goals, priorities and needs.
• Providing sex worker-informed support, including safety planning, harm reduction information, industry information, advocacy and referrals.
• Building effective referral networks and working collaboratively with external services to improve client outcomes.
• Maintaining accurate, timely and confidential case records and contributing to program reporting.
• Participating in after-hours service delivery as required, including evening brothel outreach and the Hustling 2 Health Friday night drop-in service.

About You

You’ll be an experienced case management professional who is committed to social justice, human rights, harm reduction and delivering respectful, person-centred support to people experiencing marginalisation and complex needs.

To Be Successful, You’ll Bring

• Relevant tertiary qualifications in Social Work, Community Development, Community Services, Criminology, Psychology, Counselling or a related discipline.
• Demonstrated case management and assessment experience working with people experiencing marginalisation, disadvantage and complex needs.
• Experience working within a trauma-informed framework and an understanding of the impacts of stigma, discrimination, criminalisation and systemic barriers.
• Strong advocacy, risk assessment and risk management skills, including an understanding of the MARAM Framework.
• An understanding that sex work is work, together with knowledge of the diversity of the sex industry and the legislative environment relating to sex work.
• Knowledge of and commitment to harm minimisation/harm reduction and the Social Model of Health.
• Strong communication, organisational and time management skills.
• The ability to work both independently and collaboratively within a multidisciplinary environment.
• Well-developed cultural awareness and the ability to work respectfully with people from diverse backgrounds, experiences and communities.
• A current full or probationary driver's licence.

Desirable

Lived experience of working in the sex industry will be highly regarded.

Why join BHN?

• At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:
• Flexible work arrangements to support work-life balance
• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to make a meaningful impact every day.

Location

These positions are primarily based at the Victorian Pride Centre, 79–81 Fitzroy Street, St Kilda, with work at additional locations and in community settings as required.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks for these positions include a National Police Check, Working with Children Check, evidence of the right to work in Australia, General Statutory Declaration and a current full or probationary driver's licence.