Case Manager

Better Health Network; City of Melbourne; On-site; AUD 73,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Professional development

Collaborative team culture

Meaningful impact

Job summary

Better Health Network in Melbourne is seeking a Case Manager - Complex Care for the Pre-Housing Homelessness Program. Based at the Victorian Pride Centre in St Kilda, you will walk alongside people experiencing homelessness as they navigate pathways to health, housing and stability.

You will build trusted relationships, coordinate care across health, housing and community services, conduct outreach, assess needs, advocate for services and support people to access housing options and support

Qualifications

• Relevant tertiary qualifications in Social Work, Psychology, Community Services or a related field.
• Demonstrated case management experience with vulnerable adults including homelessness.
• Strong assessment, planning, coordination and advocacy skills.

Responsibilities

• Support people experiencing homelessness to access healthcare, housing and mental health services.
• Conduct outreach, build rapport and advocate for services and housing options.
• Coordinate care across health, housing and community services to improve wellbeing.
• Document care plans and progress in a timely, accurate manner.
• Apply critical thinking and crisis-response skills when needed.

Skills

Empathy

Communication

Advocacy

Outreach

Crisis response

Team collaboration

Education

Relevant tertiary qualifications in Social Work, Psychology, Community Services or related field

Job description

SACS Level 5, pay point dependent on experience

Based at the Victorian Pride Centre, St Kilda, with outreach and work across other locations as required.

$53-55 p/h + Super + Salary Packaging

Change Lives. Build Pathways Out of Homelessness.

Every day, people experiencing homelessness face barriers that can seem impossible to overcome. Poor health, social isolation, trauma and disconnection from services can leave people without the support they need to move forward.

At Better Health Network, we're creating a different response.

We're looking for a passionate and experienced Case Manager - Complex Care to join our innovative Pre-Housing Homelessness Program and walk alongside some of our community's most vulnerable people as they navigate pathways to stability, wellbeing and housing.

This is more than a case management role.

It's an opportunity to build trusted relationships, advocate for meaningful change and become part of a multidisciplinary team delivering a health-led model of care that brings together housing, health and community services to achieve lasting outcomes for people who need it most.

About the role

As a Case Manager - Complex Care, you'll be at the heart of a program designed to support people experiencing homelessness and complex disadvantage before they enter long-term housing.

You'll work directly with individuals facing significant barriers, helping them access healthcare, housing, mental health support, alcohol and other drug services, legal assistance and community connections.

Through assertive outreach, practical support and genuine engagement, you'll help people take steps towards improved health, independence and a more stable future.

Every day will be different.

Every conversation will matter.

Every success will be meaningful.

About you

You are someone who genuinely enjoys working with people and believes everyone deserves to be treated with dignity, respect and compassion.

You bring a positive attitude, strong initiative and a willingness to go the extra mile to help people achieve meaningful outcomes. You're a team player who thrives in collaborative environments, builds strong relationships with ease and isn't afraid to roll up your sleeves when challenges arise.

To be successful, you'll bring:

• Relevant tertiary qualifications in Social Work, Psychology, Community Services or a related field.
• Demonstrated case management experience with vulnerable and marginalised adults, including people experiencing homelessness, poor health or service disconnection.
• Strong assessment, planning, coordination and advocacy skills.
• Ability to conduct outreach and build rapport with clients in diverse community settings.
• Sound knowledge of the social and community services sector and the factors that influence health and wellbeing.
• Clear written and verbal communication, strong organisation and accurate documentation skills.
• Critical thinking, sound judgement and the ability to respond effectively in crisis situations.
• Ability to build productive relationships with health, housing and community service partners.

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Flexible work arrangements to support work-life balance
• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to make a meaningful impact every day

Location

This role is primarily based at Level 2, Victorian Pride Centre, 79-81 Fitzroy Street, St Kilda, with outreach and travel across community settings and other BHN locations as required.

For enquiries about the role, please reach out to Shyleen on*******@bhn.org.au.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, a National Police Check, a Working with Children Check and evidence of the right to work in Australia.