Young Person's Case Manager

Better Health Network; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging benefits

Professional development and learning

Collaborative team culture

Meaningful impact every day

Job summary

Better Health Network in Melbourne is seeking an experienced Young Person's Case Manager to deliver intensive, trauma-informed support to 15–25-year-olds experiencing or at risk of homelessness in Port Phillip and surrounding areas.

You will work within RhED, providing outreach, assessments, planning, and advocacy across housing, health, legal and education services, contributing to safer, more stable futures for young people.

Qualifications

• A tertiary qualification in health, social work or a related discipline, with professional registration where relevant
• Demonstrated case work or case management experience supporting marginalised young people with complex needs
• Experience applying trauma-informed, strengths-based and culturally safe approaches
• Well-developed assessment, intervention, risk management and safety planning skills
• Knowledge of crisis intervention and experience responding appropriately to crisis situations
• An understanding of prevention, health promotion and harm-minimisation principles
• Strong written and verbal communication, organisation and time-management skills
• The ability to work independently and collaboratively within a multidisciplinary team
• An unrestricted Victorian driver licence

Responsibilities

• Providing intensive case management and individualised support to young people with complex needs
• Undertaking assertive outreach across community and supported accommodation settings
• Completing client assessments, intervention planning, risk management and safety planning
• Advocating for clients and supporting access to housing, health, counselling, legal, financial, education and employment services
• Responding to clients experiencing crisis or requiring immediate support
• Helping clients develop practical living skills that support long-term housing stability
• Building effective referral pathways and partnerships with community, health, housing and government services
• Maintaining accurate client records and contributing to program evaluation and quality improvement activities

Skills

Trauma-informed practice

Case management

Crisis intervention

Communication skills

Cultural safety

Independent & team work

Education

Tertiary qualification in health or social work

Job description

• Based at the Victorian Pride Centre in St Kilda, with work across community settings and other BHN locations as required
• Full Time, Permanent

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing.

We are seeking an experienced Young Person's Case Manager to provide intensive case management, outreach and practical support to young people between the ages of 15-25 who reside in low-cost housing, are homeless, at risk of homelessness and/or are working in the sex industry in the City of Port Phillip.

About The Role

Resourcing Health and Education in the Sex Industry (RhED) is a specialist program within BHN’s Resilient Communities unit. RhED provides health promotion, education, advocacy, and support to people working in the sex industry across Victoria. The program delivers a range of outreach and centre-based services designed to improve health, wellbeing, and safety, while reducing stigma and barriers to care.

As a Young Person's Case Manager within BHN's RhED team, you'll provide individualised, trauma-informed and strengths-based support across community, accommodation and service settings.

Your Responsibilities Will Include

• Providing intensive case management and individualised support to young people with complex needs
• Undertaking assertive outreach across community and supported accommodation settings
• Completing client assessments, intervention planning, risk management and safety planning
• Advocating for clients and supporting access to housing, health, counselling, legal, financial, education and employment services
• Responding to clients experiencing crisis or requiring immediate support
• Helping clients develop practical living skills that support long-term housing stability
• Building effective referral pathways and partnerships with community, health, housing and government services
• Maintaining accurate client records and contributing to program evaluation and quality improvement activities

About You

You'll be an experienced community services professional who can build respectful relationships with young people, work confidently in complex situations and deliver inclusive, non-judgemental support.

To Be Successful, You'll Bring

• A tertiary qualification in health, social work or a related discipline, with professional registration where relevant
• Demonstrated case work or case management experience supporting marginalised young people with complex needs
• Experience applying trauma-informed, strengths-based and culturally safe approaches
• Well-developed assessment, intervention, risk management and safety planning skills
• Knowledge of crisis intervention and experience responding appropriately to crisis situations
• An understanding of prevention, health promotion and harm-minimisation principles
• Strong written and verbal communication, organisation and time-management skills
• The ability to work independently and collaboratively within a multidisciplinary team
• An unrestricted Victorian driver licence

Desirable

• Lived sex work experience
• Experience working with culturally diverse communities, including working with interpreters
• Knowledge of the Residential Tenancies Act 1997, Victorian homelessness services and housing options for young people
• Broad knowledge of community and government services and resources

Why join BHN?

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Flexible work arrangements to support work-life balance
• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to make a meaningful impact every day

Location

This role is primarily based at Level 2, Victorian Pride Centre, 79-81 Fitzroy Street, St Kilda, with work across community settings and other BHN locations as required.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, a National Police Check, a Working with Children Check, evidence of the right to work in Australia, a General Statutory Declaration and a current driver licence. An International Police Check may also be required where relevant.