Lead Workshop Controller - Drive Efficiency & Service

Complete Tyre Solutions Ltd; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

In-house & manufacturer programs

Career growth opportunities

Modern workshop facilities

Health discounts

Job summary

Complete Tyre Solutions Ltd in Perth, Western Australia seeks a skilled Workshop Controller to lead and mentor technicians and apprentices, ensuring efficient workshop operations and high standards of service for Mercedes-Benz, Freightliner and Fuso.

You will manage daily workflows, scheduling and task allocation, maintain accurate job records, and drive warranty compliance while delivering outstanding customer service and continuous performance improvement.

Qualifications

• Qualified mechanic with team leadership experience.
• Strong communication and problem-solving skills.
• Committed to a safe work environment.
• Experience with European, American, or Japanese truck brands is a plus.

Responsibilities

• Lead and mentor technicians and apprentices
• Manage workshop operations, including scheduling and allocating tasks
• Maintain accurate records of work orders, invoices, and job progress
• Ensure top-quality customer service and satisfaction
• Develop and implement strategies to enhance workshop performance
• Communicate with service advisors to keep customers updated
• Ensure compliance with warranty guidelines and company standards

Skills

Team leadership

Scheduling

Customer service

Communication

Problem-solving

Safety focus

Education

Trade qualification as Mechanic

Job description

Complete Tyre Solutions Ltd in Perth, Western Australia seeks a skilled Workshop Controller to lead and mentor technicians and apprentices, ensuring efficient workshop operations and high standards of service for Mercedes-Benz, Freightliner and Fuso.

You will manage daily workflows, scheduling and task allocation, maintain accurate job records, and drive warranty compliance while delivering outstanding customer service and continuous performance improvement.