Lead Workshop Controller – Auto Service Leadership

Eagers Automotive; Ipswich City; Presencial; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on health & wellbeing

Employee Assistance Program

Novated leasing

Car service discounts

Leadership training

Descripción de la vacante

Ipswich Mazda is seeking a proactive Workshop Controller to lead our busy service department and support technicians in delivering exceptional customer experiences. Reporting to the Service Manager, you will coordinate workflow, monitor productivity, and ensure repairs are completed safely and to the highest standards.

You will work closely with Service Advisors and Parts to keep operations running smoothly, mentor technicians and apprentices, and drive a culture focused on customer satisfaction

Formación

• Experience as Workshop Controller or similar (Foreman, Team Leader, Senior Technician).
• Strong leadership and organisational skills.
• Excellent communication and problem-solving abilities.
• Current driver’s licence required.
• Dealership experience preferred.

Responsabilidades

• Coordinate workflow across the workshop and support technicians.
• Ensure repairs are completed safely, accurately and on time.
• Work with Service Advisors and Parts team to maintain smooth operations.
• Provide technical guidance and mentorship to staff and apprentices.
• Monitor technician productivity and drive customer-focused outcomes.
• Maintain workshop quality control standards and safety practices.

Conocimientos

Leadership

Organisational skills

Communication

Problem-solving

Safety awareness

Descripción del empleo

Ipswich Mazda is seeking a proactive Workshop Controller to lead our busy service department and support technicians in delivering exceptional customer experiences. Reporting to the Service Manager, you will coordinate workflow, monitor productivity, and ensure repairs are completed safely and to the highest standards.

You will work closely with Service Advisors and Parts to keep operations running smoothly, mentor technicians and apprentices, and drive a culture focused on customer satisfaction