Workshop Controller: Heavy Diesel Operations

Geelong Automotive; Geelong; On-site; AUD 70,000 - 100,000; Full time

Job summary

Geelong Automotive is seeking a Workshop Controller to manage technicians and drive productivity within the service department. You will build strong relationships with staff and other departments while mentoring technicians to achieve targets set by management.

The role focuses on monitoring KPIs, coordinating workshop resources across shifts, and supporting the Service Manager with job specifications and quotes to ensure timely completion.

Qualifications

• Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology.
• Heavy Truck Licence is desirable.
• Excellent communication skills at all levels, both written and verbal.
• Ability to lead a team to success.

Responsibilities

• Provide focused management to the service department technicians to ensure Genuine Dealership Service process steps are adhered to at all times.
• Carry out regular process reviews with the Service Manager to identify operational issues and follow up actions.
• Manage the performance of the service workshop to ensure KPI targets are achieved.
• Plan workshop resources to fulfill Geelong Automotive process requirements on each shift.
• Support the Service team to ensure timely completion of job specifications and quotes.
• Hold weekly toolbox meetings to discuss technician concerns and issues.
• Monitor staff performance against standards and objectives and identify development areas.
• Conduct periodic competence assessments and address gaps with training plans.
• Suggest training and tooling needs to the Service Manager.

Skills

Team leadership

Verbal communication

Written communication

Interpersonal skills

Adaptability

Heavy Truck Licence

Education

Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology

Job description

Geelong Automotive is seeking a Workshop Controller to manage technicians and drive productivity within the service department. You will build strong relationships with staff and other departments while mentoring technicians to achieve targets set by management.

The role focuses on monitoring KPIs, coordinating workshop resources across shifts, and supporting the Service Manager with job specifications and quotes to ensure timely completion.