Workshop Controller

Servco Australia; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Melbourne City Lexus in Melbourne is seeking a proactive Workshop Controller to oversee daily workshop operations, allocate work to technicians and ensure vehicles meet Lexus quality standards. You will collaborate with Service Advisors, Technicians and Parts to maintain a smooth, safe and productive workshop flow.

The role requires leadership, strong diagnostic knowledge, and excellent organisation to manage competing priorities and deliver outstanding customer satisfaction in a premium

Qualifications

• Previous experience as a Workshop Controller, Foreman, Leading Hand or Senior Technician.
• Strong automotive technical knowledge and diagnostic ability.
• Excellent organisational and time-management skills.

Responsibilities

• Control and coordinate the daily workshop workflow
• Allocate repair and servicing jobs to technicians based on skills, capacity and workload
• Monitor job progress, productivity and workshop efficiency
• Ensure vehicles are completed within agreed timeframes and to Lexus quality standards
• Support technicians with technical and workflow-related issues
• Liaise closely with Service Advisors regarding job progress, additional work and completion times
• Conduct quality control checks and ensure vehicles are ready for customer collection
• Assist with diagnosing and resolving complex technical issues where required
• Maintain high standards of workshop safety, housekeeping and compliance
• Support the Service Manager in achieving departmental performance targets

Skills

Leadership

Time management

Communication

Automotive diagnostics

Workshop coordination

Job description

As Workshop Controller at Melbourne City Lexus, you will play a key role in coordinating the day-to-day operations of our workshop, supporting our technicians and ensuring every vehicle is completed to the highest standards of quality, efficiency and customer satisfaction. Reporting to the Service Manager, you will be responsible for effectively managing workshop workflow, allocating work to technicians and ensuring vehicles move through the workshop efficiently and on schedule. You will work closely with our Service Advisors, Technicians and Parts team to ensure a seamless experience for our customers and a productive environment for our workshop team.

Key responsibilities

Control and coordinate the daily workshop workflow

Allocate repair and servicing jobs to technicians based on skills, capacity and workload

Monitor job progress, productivity and workshop efficiency

Ensure vehicles are completed within agreed timeframes and to Lexus quality standards

Support technicians with technical and workflow-related issues

Liaise closely with Service Advisors regarding job progress, additional work and completion times

Conduct quality control checks and ensure vehicles are ready for customer collection

Assist with diagnosing and resolving complex technical issues where required

Maintain high standards of workshop safety, housekeeping and compliance

Support the Service Manager in achieving departmental performance targets

About you

Previous experience as a Workshop Controller, Foreman, Leading Hand or Senior Technician

Strong automotive technical knowledge and diagnostic ability

Excellent organisational and time-management skills

The ability to confidently manage competing priorities in a busy workshop

Strong communication and interpersonal skills

A genuine commitment to quality workmanship and customer satisfaction

Leadership capability and the ability to motivate and support a team

Experience within a premium automotive dealership environment will be highly regarded

About us

Melbourne City Lexus is a premium automotive dealership in the heart of Melbourne CBD. We are committed to delivering an outstanding customer experience and are part of a leading automotive group.

A premium dealership environment in Melbourne CBD

The opportunity to work with the Lexus brand and its high standards of quality

A supportive and professional team culture

Ongoing training and development opportunities

Competitive remuneration based on experience

The opportunity to develop your career within a leading automotive group