Workshop Controller | Alto Castle Hill

Alto Group; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Multi-brand exposure

Career development & progression

Manufacturer and leadership training

Supportive management & positive work

Job summary

Alto Group is seeking an experienced Workshop Controller at Alto Castle Hill to coordinate workshop operations, maximise technician productivity, and uphold quality workmanship in a busy service department representing multiple automotive brands.

You will be the key link between Service Advisors, Technicians, Parts and Management, ensuring repairs are completed safely, efficiently and to manufacturer standards while supporting the Service Manager in achieving targets.

Qualifications

• Previous experience as a Workshop Controller, Foreman or Senior Technician within a dealership environment.

Responsibilities

• Control and prioritise workshop loading to maximise technician productivity.
• Allocate repair orders effectively based on technician skill levels and availability.
• Monitor vehicle progress and ensure repair completion within promised timeframes.
• Maintain high standards of workmanship, efficiency and quality control.
• Support and mentor technicians to achieve individual and team performance goals.
• Work closely with Service Advisors and Parts to ensure seamless workflow.
• Identify and resolve workflow bottlenecks and operational challenges.
• Ensure compliance with manufacturer requirements, dealership processes and workplace safety regulations.
• Assist in achieving labour sales, productivity and customer satisfaction targets.

Skills

Leadership

Workshop planning

Communication

Problem-solving

Multi-brand experience

NSW Driver Licence

Job description

At Alto Castle Hill, we're looking for an experienced and driven Workshop Controller to play a pivotal role in the daily operation of our busy service department. Representing multiple automotive brands, this is an exciting opportunity for a workshop professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer and business outcomes.

At Alto Castle Hill, we're looking for an experienced and driven Workshop Controller to play a pivotal role in the daily operation of our busy service department. Representing multiple automotive brands, this is an exciting opportunity for a workshop professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer and business outcomes.

About the Role

As Workshop Controller, you will be responsible for coordinating workshop operations, maximising productivity, ensuring quality workmanship, and supporting the Service Manager in achieving departmental targets.

You will be the crucial link between Service Advisors, Technicians, Parts and Management, ensuring repairs are completed efficiently, safely and to manufacturer standards.

Key Responsibilities

• Control and prioritise workshop loading to maximise technician productivity.

• Allocate repair orders effectively based on technician skill levels and availability.

• Monitor vehicle progress and ensure repair completion within promised timeframes.

• Maintain high standards of workmanship, efficiency and quality control.

• Support and mentor technicians to achieve individual and team performance goals.

• Work closely with Service Advisors and Parts to ensure seamless workflow.

• Identify and resolve workflow bottlenecks and operational challenges.

• Ensure compliance with manufacturer requirements, dealership processes and workplace safety regulations.

• Assist in achieving labour sales, productivity and customer satisfaction targets.

What We’re Looking For

• Previous experience as a Workshop Controller, Foreman or Senior Technician within a dealership environment.

• Strong leadership and people management skills.

• Excellent workshop planning and organisational abilities.

• Sound diagnostic and technical knowledge across a range of vehicle brands.

• Strong communication and problem-solving skills.

• Ability to work under pressure and manage multiple priorities.

• Current NSW Driver Licence.

• Experience in a multi-franchise dealership will be highly regarded.

What’s On Offer

• Competitive salary package with performance incentives.

• Opportunity to work with multiple automotive brands.

• Career development and progression within the Alto Group.

• Ongoing manufacturer and leadership training.

• Supportive management team and positive workplace culture.

• Modern facilities and a busy workshop environment.

• Stability and long‑term career opportunities with one of Australia's leading automotive groups.

About Alto Group

For over 65 years, the Alto Group has been a trusted name in the Australian automotive industry. Our success is built on delivering exceptional customer experiences, developing our people, and creating a workplace where individuals can thrive and grow their careers.

If you’re an experienced workshop professional ready to take the next step in your career, we’d love to hear from you.