Workshop Controller Heavy Diesel

Geelong Automotive; Geelong; On-site; AUD 70,000 - 100,000; Full time

Job summary

Geelong Automotive is seeking a Workshop Controller to manage technicians and drive productivity within the service department. You will build strong relationships with staff and other departments while mentoring technicians to achieve targets set by management.

The role focuses on monitoring KPIs, coordinating workshop resources across shifts, and supporting the Service Manager with job specifications and quotes to ensure timely completion.

Qualifications

• Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology.
• Heavy Truck Licence is desirable.
• Excellent communication skills at all levels, both written and verbal.
• Ability to lead a team to success.

Responsibilities

• Provide focused management to the service department technicians to ensure Genuine Dealership Service process steps are adhered to at all times.
• Carry out regular process reviews with the Service Manager to identify operational issues and follow up actions.
• Manage the performance of the service workshop to ensure KPI targets are achieved.
• Plan workshop resources to fulfill Geelong Automotive process requirements on each shift.
• Support the Service team to ensure timely completion of job specifications and quotes.
• Hold weekly toolbox meetings to discuss technician concerns and issues.
• Monitor staff performance against standards and objectives and identify development areas.
• Conduct periodic competence assessments and address gaps with training plans.
• Suggest training and tooling needs to the Service Manager.

Skills

Team leadership

Verbal communication

Written communication

Interpersonal skills

Adaptability

Heavy Truck Licence

Education

Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology

Job description

A Workshop Controller proficiently manages and oversees Technician and workshop daily/weekly productivity and efficiencies. Develops and maintains a solid working relationship with fellow staff including those in external Departments. Mentors & supports Technicians to help achieve desired targets set by Management.

Key responsibilities

• Provide focused management to the service department technicians, to ensure Genuine Dealership Service process steps are adhered to at all times
• Carry out regular process reviews with the Service Manager to identify operational issues / discrepancies and ensure appropriate follow-up actions are taken to rectify
• Manage the performance of the service workshop to ensure that KPI targets are achieved
• Manage and plan workshop / support resources to ensure that Geelong Automotive process requirements can be fulfilled on each shift
• Support the Service team / Department Manager as required to ensure job specification, codification and quote preparation tasks are completed on a timely basis
• Hold weekly toolbox meetings to discuss workshop / technician concerns and issues raised
• Monitor staff performance versus standard role requirements and personal objectives and identify areas for development
• Perform periodic competence assessments using agreed processes for all workshop staff within your area of responsibility and produce plans to address competence issues
• Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified
• Suggest training and tooling needs to the Service Manager

About you

• Heavy Truck Licence (Desirable)
• Ability to liaise with all levels of staff and clients
• Good verbal and written communication skills
• Ability to lead a team to success
• Demonstrated reliability, dependability and enthusiasm towards assigned tasks
• Flexible and adaptable to change
• Cert III in Heavy Automotive or equivalent in Motor Vehicle Technology
• Excellent communication skills at all levels both written and verbally

About us

Geelong Automotive is a dealership with core values of Equity, Quality, Respect and Integrity. The Service Department is committed to Genuine Dealership Service processes and maintaining high standards of customer satisfaction and workshop efficiency.