Workforce Planner

Certis; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Certis Security Australia is seeking a highly organised Workforce Planner to join our Operations team. You will ensure the right people with the right skills are in the right place at the right time, helping deliver seamless service for our customers while maintaining compliance, efficiency and cost control across a complex 24/7 environment.

You will build and maintain compliant rosters, manage workforce availability, support payroll readiness and collaborate with operational leaders to optimise

Qualifications

• Previous workforce planning, rostering or scheduling experience.
• Strong understanding of Awards, Enterprise Agreements and payroll impacts.
• Excellent analytical and problem-solving skills.
• High attention to detail and data accuracy.
• Strong stakeholder management and communication skills.
• Experience working with a Workforce Management (WFM) platform.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Build and maintain compliant rosters.
• Manage workforce availability and payroll readiness.
• Collaborate with operational leaders to optimise workforce performance.
• Build, cost and publish accurate forward rosters.
• Ensure compliance with Awards, Enterprise Agreements and licensing requirements.
• Monitor and minimise overtime and unrecovered labour costs.
• Maintain data integrity in the workforce management system.
• Produce workforce planning and operational performance reports.
• Collaborate with Site Managers, Client Services Managers, Operations leaders and Payroll teams to ensure service continuity.

Skills

Workforce planning

Rostering

Scheduling

Analytical thinking

Stakeholder management

Communication

WFM platform experience

Education

Certificate in Business Administration

Tools

Workforce Management (WFM) platform

Job description

Be part of something big — behind the scenes.

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Behind every safe, successful operation is accurate data and disciplined processes. That’s where you come in.

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia's only next generation security company operating at scale, we protect some of the nation's most sensitive assets through disciplined operations, strong governance and highly trusted people.

We’re looking for a highly organised and analytical Workforce Planner to join our Operations team. In this role, you’ll ensure the right people, with the right skills, are in the right place at the right time, helping deliver seamless service for our customers while maintaining compliance, efficiency and cost control across a complex 24/7 operational environment.

What You’ll Be Doing

As a Workforce Planner, you’ll be responsible for building and maintaining compliant rosters, managing workforce availability, supporting payroll readiness and partnering with operational leaders to optimise workforce performance.

Key Responsibilities Include

• Building, costing and publishing accurate forward rosters.
• Ensuring compliance with Awards, Enterprise Agreements, fatigue management and licensing requirements.
• Managing leave planning, workforce availability and operational coverage.
• Monitoring and minimising overtime, premium shifts and unrecovered labour costs.
• Maintaining workforce management system data integrity.
• Conducting roster reconciliations and payroll preparation activities.
• Producing workforce planning and operational performance reports
• Collaborating with Site Managers, Client Services Managers, Operations leaders and Payroll teams to ensure service continuity. Collaborating with Site Managers, Client Services Managers, Operations leaders and Payroll teams to ensure service continuity

What We’re Looking For

You are a proactive, detail‑oriented planner who thrives in a fast‑paced operational environment and enjoys solving workforce challenges.

To Be Successful, You’ll Have

• Previous workforce planning, rostering or scheduling experience.
• Strong understanding of Awards, Enterprise Agreements and payroll impacts.
• Excellent analytical and problem‑solving skills.
• High attention to detail and data accuracy.
• Strong stakeholder management and communication skills.
• Experience working within a Workforce Management (WFM) platform.
• Ability to work under pressure and manage competing priorities.

Desirable But Not Essential

• Certificate in Business Administration.
• NSW 1E Security Licence.
• Current First Aid Certificate.
• Certificate II in Security Operations.
• Minimum three years’ experience in security operations.
• Qualifications in Business, Scheduling or a related discipline.
• Experience in airport, security or other 24/7 operational environments.
• Knowledge of the Security Services Industry Award.

Why join Certis?

At Certis, we offer more than just a job.

• Career development and progression opportunities.
• Access to ongoing training and development.
• A supportive and inclusive team environment.
• The opportunity to make a real impact in a growing national organisation.
• A workplace that values professionalism, integrity, teamwork, safety and care.

Next Steps

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you’ve completed your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293