Client Services Manager

Certis Group

Sydney

Hybrid

AUD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Hybrid work arrangements

Collaborative environment

Diversity & inclusion

Employee discounts & rewards

Job summary

Certis Security Australia is seeking a Client Services Manager to deliver high-quality security services across a portfolio of clients. You will lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly and in line with contractual requirements.

In this hybrid role, you will coordinate staffing, monitor KPIs and drive opportunities to enhance services, supporting client retention and business performance.

Qualifications

Current Security Licence and valid Driver’s Licence are essential.
Proven security operations experience with leadership responsibility.
Strong client management and stakeholder engagement skills for long-term relationships.
Ability to lead, motivate and develop frontline teams in a fast-paced environment.

Responsibilities

Lead, support and upskill site supervisors and security officers across your portfolio.
Ensure services meet contract KPIs, SLAs and operational requirements.
Manage client feedback, incidents and complaints with corrective actions.
Coordinate resources with internal teams for staffing continuity.
Identify opportunities to enhance services and grow client accounts.
Maintain site procedures and ensure governance and audit compliance.
Conduct site and compliance visits to monitor safety and quality.
Promote a proactive safety culture and WHS/HSE obligations.

Skills

Security licence

Driver's licence

Leadership

Client management

Stakeholder engagement

Staff development

Security & Risk Management (desirable)

Education

Security & Risk Management qualifications (desirable)

Job description

eader

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Job Impact

As Client Services Manager, you’ll be responsible for delivering high‑quality security services across a portfolio of clients. You’ll lead frontline teams, maintain strong client relationships, and ensure services are delivered safely, compliantly, and in line with contractual requirements, directly supporting client retention and business performance.

What You’ll Be Responsible For

Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high‑quality service across your client portfolio

Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements

Managing client feedback, incidents, and complaints, implementing corrective actions where required

Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service

Identifying opportunities to enhance existing services and support the retention and growth of client accounts

Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements

Conducting regular site and compliance visits to monitor performance, safety, and service quality

Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio

What You’ll Bring

Essential

Current Security Licence and valid Driver’s Licence

Proven experience in security operations, with leadership responsibility

Strong client management and stakeholder engagement skills with a focus on service excellence and long‑term relationship building

Demonstrated ability to lead, motivate, and develop frontline teams in a fast‑paced environment

Qualifications in Security & Risk Management (desirable)

Benefits & Culture

What We Offer:

Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.

Collaborative, fast-paced work environment with hybrid work arrangements.

Opportunities to work with senior stakeholders and contribute to strategic success.

Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported,respectedand empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

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